Dynatrace Observability Engineer

A new transformational adventure awaits you… 

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference  

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

Join Zurich at a pivotal moment in our technology transformation journey as we strive to become Australia’s Leading Digital Insurer. As a Dynatrace Observability Engineer, you’ll play a hands-on role in elevating application and business observability for Zurich’s Australian operations. Working within our IT Infrastructure & Services team, you’ll collaborate with application owners and business stakeholders to integrate data sources, tailor observability solutions, and co-create dashboards that deliver meaningful, real-time metrics and visualisations.

Your work will empower teams to monitor, analyse, and optimise their services and customer experiences through Dynatrace, fostering a data-driven culture and supporting Zurich’s digital ambitions. You’ll be instrumental in bridging the gap between technical monitoring and business outcomes, enabling teams to become self-sufficient in leveraging Dynatrace, and driving innovation that aligns with Zurich’s strategic priorities and operational goals.

You will also be responsible for the following:

• Partnering with application teams to onboard services into Dynatrace, including agent-based, OpenTelemetry-based, and synthetic transaction instrumentation.
• Guiding teams in defining meaningful service-level indicators (SLIs), service-level objectives (SLOs), and business KPIs.
• Building and maintaining Dynatrace dashboards tailored to application health, user experience, and business outcomes.
• Supporting teams in configuring alerts, synthetic monitors, and custom events for proactive issue detection.
• Providing enablement and training to developers and DevOps teams on observability best practices.
• Collaborating with CI/CD teams to embed observability into pipelines and deployments, and acting as a local expert and advocate for observability within the Australian business units.

Important to your success – let’s grow together

We’re seeking a hands-on, collaborative engineer who is passionate about observability and eager to drive Zurich’s digital transformation. You’ll thrive in a dynamic environment, working across teams to deliver clarity, enhanced performance, and transparency in support of our digital north star ambition.

In order to be successful, you will have the following:

• Minimum 5 years’ experience in a similar hands-on engineering role, ideally with a bachelor’s degree in information systems or related discipline.
• Proven expertise with Dynatrace, including dashboarding, alerting, tagging, and custom metrics, as well as hands-on experience with OpenTelemetry and telemetry data onboarding.
• Strong understanding of application architectures (microservices, APIs, cloud-native) and experience working with developers and DevOps teams in agile environments.
• Ability to translate technical telemetry into business-relevant insights, with familiarity in CI/CD pipelines and observability-as-code practices.
• Excellent communication and stakeholder engagement skills, and experience with other observability tools (e.g., Prometheus, Grafana, Splunk, Datadog).
• Knowledge of cloud platforms (AWS, Azure, GCP), container orchestration (Kubernetes), and exposure to SRE practices and reliability engineering principles.

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!