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Insights Manager


About us


At Zurich, being a responsible and impactful business is more than a story we tell. We are passionate about our purpose to ‘create a brighter future together’, where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging.

There are many reasons why Zurich is the right choice for you. But perhaps the most important is the opportunity you will have to grow and thrive in your career. Working with global, diverse, and inclusive teams, you will have the chance to develop valuable skills, explore your passions and make a positive impact beyond your role.


About the role


An exciting opportunity exists to join Zurich’s Governance division as an Insights Manager on a sixteen-month contract.


In this diverse role, you will be responsible for delivering insight analytics and reporting across the Insurance platforms. You will drive process change and improvement through the analysis of complaint data, uncovering root causes of complaint drivers and identifying possible systemic issues. Collaborating with a range of stakeholders, you will also present data to Executive Management to enable business units to understand and solve customers’ pain points and meet complaint reduction targets.


Important to your success


  • Strong experience within the Life Insurance sector
  • Solid knowledge of RG271 principles
  • Analytical mindset and innate ability to interpret data
  • Excellent communication and stakeholder management skills
  • Knowledge of ASIC regulations
  • Advanced Excel skills
  • Salesforce experience would be beneficial


Zurich is here to support you


As you make a difference and have real impact on business outcomes, you will feel the support of being part of a strong and stable company. As a leader in the insurance industry, we embrace the career development needs and plans of our employees to ensure their success in the future.


To empower you to be your best, we will offer you:


  • Competitive remuneration and an excellent bonus
  • Flexible, hybrid work options
  • Annual lifestyle payment
  • Employee discounts
  • Annual volunteer day


So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work with us. Apply today!


Zurich is committed to ensuring that our process is fair and accessible for all candidates. If you require additional support to participate in our recruitment process, please reach out to us on


Apply now »