Natural Hazards, Catastrophe Response Manager

A new transformational adventure awaits you… 

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference  

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

This newly created opportunity has been established to support a new strategic partnership and growing portfolio of new business, providing you with the chance to make a meaningful impact and help shape the future of the team.

As our Natural Hazards and CAT Response Manager, you will play a critical role in shaping how we respond to some of Australia’s most impactful events. Sitting within our GI Claims team, this role is focused on designing and continuously improving our catastrophe response approach, ensuring we are ready to support our customers when it matters most.

You’ll lead the way in preparing for and responding to natural hazard events such as flood, bushfire, cyclone and storm, bringing together people, processes and partners to deliver strong outcomes for our customers, communities and business. Your work will directly influence how we build resilience, respond at pace, and care for customers during challenging times.

Backed by supportive leadership and clear pathways for growth, this is an opportunity to build a rewarding career while developing future-ready skills. We invest in your growth through access to global learning, technical pathways, and opportunities to build digital and AI capability. You’ll also join a values‑led, inclusive team that celebrates great work through a vibrant peer‑driven recognition programme — because care in every claim should be recognised and shared.

You will also be responsible for the following:

• Design and maintain end to end catastrophe response plans covering preparation, response and recovery
• Integrate natural hazard scenarios into business continuity and surge planning for claims operations
• Lead coordination of claims operations during catastrophe events, guiding decisions and response activities
• Strengthen partnerships with internal teams and external vendors to ensure effective response capability
• Monitor operational performance during events and drive improvements to customer outcomes
• Represent Zurich in industry and community forums focused on resilience and catastrophe response

Important to your success – let’s grow together

You are someone who brings a strong customer-first mindset, with the ability to balance empathy and sound judgement. You enjoy working collaboratively, are open to learning, and take pride in making a genuine difference in the moments that matter.

To be successful, you will have the following:

• Extensive experience in general insurance claims, including exposure to catastrophe or surge events
• Demonstrated ability to plan and coordinate complex, multi stakeholder operations or programs
• Strong understanding of natural hazards and their impact on customers and insurance portfolios
• Experience working with industry bodies, government agencies or community organisations
• Solid knowledge of claims operations and customer journeys in high volume environments
• Ability to interpret operational data and translate insights into clear actions

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!