Partnership Manager - ART

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!
 

Let’s create a brighter future together, let’s make a difference  

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

In this pivotal Partnership Manager role, you’ll be at the heart of our strategic relationship with Australian Retirement Trust (ART). You’ll help shape how Zurich shows up for ART’s Super Savings and Corporate employer members, ensuring they receive exceptional service, deep expertise, and genuine care. Your work will directly influence member experience, strengthen client trust, and support Zurich’s position as a long-term, innovative partner.

You’ll join a team that values curiosity, collaboration, and continuous improvement, contributing to meaningful outcomes while championing digital solutions and insights that help ART and its members thrive.

You will also be responsible for the following:

• Build and nurture trusted relationships with ART’s leadership and key functional teams.
• Deliver high quality group insurance services aligned to ART’s expectations and regulatory standards.
• Achieve corporate new business and retention targets, including successful onboarding and ongoing relationship management.
• Collaborate with internal specialists to resolve issues and enhance end to end service delivery.
• Monitor and report on SLA performance, claims trends, and member experience insights
• Identify opportunities to innovate and strengthen Zurich’s value proposition through digital and engagement initiatives

Important to your success – let’s grow together

You bring a proactive, relationship focused mindset, thrive in a collaborative environment, and are energised by working with diverse stakeholders to solve problems and create meaningful outcomes. You’re someone who leans into challenges with empathy, curiosity, and a commitment to continuous improvement.

In order to be successful, you will have the following:

• Experience in group insurance, superannuation, or financial services.
• Proven ability to manage strategic relationships with institutional clients.
• Strong understanding of life insurance offerings, claims, and regulatory settings.
• Confident communication, presentation, negotiation, and stakeholder engagement capability.
• Ability to interpret data and translate insights into action.
• Experience contributing to service improvement or digital enablement initiatives

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment. 
 

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  
 

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!