Quality Assurance Specialist

A new transformational adventure awaits you… 

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference  

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

As a Quality Assurance Specialist within our General Insurance Claims team, you’ll play a key role in helping us deliver exceptional outcomes for customers by ensuring claims decisions, processes and practices meet the highest standards of quality, compliance and customer care. Working across a diverse claims’ portfolio, you’ll use your expertise to identify opportunities for improvement, influence better outcomes and strengthen technical excellence across the business.

Reporting to the Claims Quality Assurance Manager – GI and Life, you’ll partner with leaders and stakeholders to provide valuable insights that drive continuous improvement, support risk management and enhance the customer experience. This is a fantastic opportunity to make a visible impact while contributing to Zurich’s ongoing transformation and commitment to quality.

You will also be responsible for the following:

• Conduct quality assurance reviews across General Insurance claims portfolios to assess compliance, consistency and customer outcomes
• Analyse trends and quality insights to identify improvement opportunities and reduce recurring issues
• Build strong relationships with claims leaders and stakeholders to influence quality outcomes and uplift capability
• Support governance activities by identifying regulatory risks and contributing to remediation initiatives
• Prepare and present quality reporting, findings and recommendations to leadership and governance forums • Contribute to training, coaching and continuous improvement initiatives across claims teams

Important to your success – let’s grow together

You’re a naturally curious and collaborative professional who enjoys using data, insights and stakeholder relationships to create positive change. You bring a balanced approach, combining strong attention to detail with the confidence to influence, challenge constructively and support others to achieve better outcomes

To be successful, you will have the following:

• Experience working within the insurance industry, ideally with a strong focus on claims
• Demonstrated experience in quality assurance, auditing, governance or senior claims roles
• Strong knowledge of General Insurance claims processes and regulatory requirements
• Excellent analytical, reporting and problem-solving capabilities
• Proven ability to engage, influence and build effective stakeholder relationships across multiple levels
• Relevant industry qualifications such as ANZIIF or equivalent will be highly regarded

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!