Retention Specialist

A new transformational adventure awaits you… 

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference  

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

We have an exciting opportunity to join our Customer Loyalty & Retention team as a Retention Specialist.

This is your chance to join a team that invests in you, gives you real skills, and offers flexibility to fit your life!

Why this role is exciting

Whether you are a student, looking for your first big career move, or ready for a fresh challenge – this is a chance to work in a dynamic, supportive, and fun team while learning skills you can use anywhere.
No insurance experience? No problem. We’ll give you paid training and ongoing support, so you feel confident from day one.

What you will do

• Have meaningful conversations with customers over the phone and email
• Help customers understand their cover and make changes they feel better suit their needs
• Use compliant customer centric strategies, (we'll teach you!) to help customers keep the cover they value when it matters most
• Be a voice of support for vulnerable customers
• Work together with your team to create amazing customer experiences every day

Your work options

Part-Time

• 3 days per week (minimum 21.75 hours)
• Flexible scheduling between 8am–7pm
• Perfect for fitting work around study, family, or other commitments

Full-Time

• Monday to Friday roster
• Standard hours with some flexibility
• Ideal for those looking to launch or accelerate their career

For both options, full-time attendance is required for your first six weeks of paid training so you start with the skills and confidence to shine.

Who we are looking for

• Friendly, approachable, and a great listener
• Enjoys helping people and finding solutions
• Comfortable using a computer and learning new systems
• Excited to grow a career in customer service, sales, or insurance

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!