Senior CX Designer

A new transformational adventure awaits you… 

How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you? 

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune's ‘World's Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry - is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet. 

This exciting adventure will drive positive impact towards our vision to be Australia’s leading digital insurer. So, if you want to be part of a values led global organisation, where real growth and transformation is happening, along with our track record of making a real difference of continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on!

Let’s create a brighter future together, let’s make a difference  

It's important to know, what you do matters. At Zurich, we don't just cover, we care.

We’re growing our design capability and have an exciting opportunity for a Senior CX Designer to join our Design team.

This role will play a key part in creating exceptional seamless, innovative, and human-centred experiences for our customers, partners, brokers, advisers, and people. You’ll work in multidisciplinary teams as the champion of the customer voice, building deep understanding of our customers and partners to design solutions that genuinely meet their needs and improve their experience with Zurich.

You’ll lead the design of the end-to-end direct-to-consumer experience for our SME customers. You will work closely with Product design, technology and business leads to define a North Star journey and service blueprint for how we serve these customers - bringing a view of how our technology, operations, and data flows support the delivery of this new proposition. You will ground the experience vision in customer insight and use data to inform priority capabilities and features for the MVP and product roadmap. 

The Senior CX Designer will be a key member of the Design chapter to create connected customer experiences and uplift design capability across Zurich.

Important to your success - Unlock your potential

• 5+ years’ experience in CX, Strategic Design, Service Design, Human-Centred Design, or similar roles
• A customer-led mindset, with the ability to build empathy, understand user needs and move quickly from insight to action
• Strong design process and methodology skills, with the ability to define, plan and prioritise design work
• Analytical capability to measure design impact and use data to inform design decisions
• Creative critical thinking skills, with the practicality to bring solutions to life within a team
• Comfort working autonomously in a fast-paced agile environment across multiple squads and stakeholders
• Strong communication, stakeholder engagement, and UX/UI skills, with curiosity for emerging digital experience trends

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing), plus access to Family Care (parental leave)
• Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees
• Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus an AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal
• Grow, and thrive in your career (we support and encourage it) with award winning training programs. As our strength is our people and we value your individuality
• Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role

• Global mobility opportunities across more than 200 countries worldwide

• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day
• We plant a tree for every new employee
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive workplace; Gold AWEI employer, Pride in diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!