Senior Claims Advisor - Financial Lines

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!
 

Let’s create a brighter future together, let’s make a difference  

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

As a Senior Claims Advisor - Financial Lines, you’ll play a key role in shaping a strong technical claims culture within our Complex Claims team. Your work will directly support our customers when it matters most, ensuring claims are managed with care, clarity, and expertise.

This role will see you partner closely with both internal stakeholders and the wider market, helping to strengthen Zurich’s position as a trusted leader in Financial Lines claims through thoughtful decision-making and a genuine commitment to delivering excellent outcomes.

You will also be responsible for the following:

• Managing Financial Lines claims from notification through to resolution, including complex coverage considerations.
• Acting as the key technical referral point for Financial Lines claims.
• Partnering with legal vendors to ensure best practice and efficient claim strategies.
• Ensuring all claims activities meet Zurich’s governance, policy, and compliance standard.
• Overseeing large loss portfolios and contribute to Financial Lines strategy and technical discussions.
• Building strong working relationships with brokers, customers, and other stakeholders

Important to your success – let’s grow together

You approach your work with curiosity, accountability, and a solutions-focused mindset, always looking for ways to improve outcomes for customers and colleagues. You thrive in a collaborative environment, naturally building trust and engaging confidently with a wide range of stakeholders.

In order to be successful, you will have the following:

• Extensive Financial Lines claims experience, ideally managing complex matters.
• Legal experience or a law degree will be an advantage and is valued in this role.
• Strong technical capability with the ability to interpret policies and provide sound guidance.
• Experience building relationships with brokers, customers, and legal partners.
• Proven ability to work with governance frameworks and manage compliance requirements.
• Strong analytical, communication, and decision-making skills.
• Ability to coach or support others on technical issues

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment. 
 

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  
 

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!