Senior Claims Advisor - Liability Claims

A new transformational adventure awaits you… 

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference  

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

As a Senior Claims Advisor – Liability Claims, you’ll play a pivotal role in managing and shaping outcomes across complex liability matters within our GI Complex Claims team. This 12-month contract exists to provide deep technical expertise, leadership, and trusted guidance on high‑risk and high‑value claims, ensuring fair, timely, and commercially sound outcomes for our customers and partners.

You’ll act as a senior technical referral point, influencing claims strategy, lifting capability across the team, and strengthening relationships with brokers, legal partners, and internal stakeholders. Your impact will be felt through quality decisions, strong governance, and a culture that puts customers first while supporting Zurich’s broader transformation journey.

You will also be responsible for the following:

• Managing a portfolio of complex liability claims from notification through to resolution, including coverage analysis and litigation oversight
• Acting as a senior technical referral point within the Liability Claims team
• Providing oversight and direction on large and complex liability losses in line with global frameworks
• Engaging and managing legal and external service providers to drive strong outcomes
• Ensuring claims decisions and processes align with Zurich governance, risk, and quality standards
• Supporting continuous improvement through coaching, quality assurance, and knowledge sharing

Important to your success – let’s grow together

You’re someone who brings curiosity, accountability, and calm judgement to complex situations. You enjoy working collaboratively, build trust easily with stakeholders, and take pride in making balanced, customer‑focused decisions in a fast‑moving environment.

In order to be successful, you will have the following:

• Proven experience managing liability claims within general insurance, including complex or litigated matters
• Strong technical capability in liability coverage and claims decision‑making
• Experience working with legal providers and managing litigation strategies
• Confidence acting as a subject matter expert and technical referral point
• Ability to coach, mentor, and uplift capability within a claims team
• Strong understanding of governance, risk, and regulatory obligations in insurance

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!