Senior Data Analyst - Customer Analytics

A new transformational adventure awaits you… 

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference  

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

As a Senior Data Analyst within Zurich’s General Insurance (GI) business, you’ll turn complex data into clear, actionable insights that shape customer experiences and inform strategic decisions—directly supporting our digital north star of becoming Australia’s Leading Digital Insurer. You’ll own end‑to‑end analytics delivery—from data sourcing and preparation through modelling, visualisation and storytelling—so our teams can move faster with confidence.

Reporting to the Data Analytics Chapter Lead, you’ll be a hands‑on builder who sets high standards for governance, performance and quality, while collaborating across squads and the broader analytics community. You’ll mentor junior analysts, constructively challenge requests to focus on value, and showcase solutions that improve outcomes for customers and the business

You will also be responsible for the following:

• Delivering end‑to‑end analytics solutions that answer real business questions—spanning data sourcing, preparation, modelling, visualisation and clear communication of insights.
• Translating complex problems into data‑driven solutions in close partnership with stakeholders across GI, influencing both strategic and operational decisions.
• Building and maintaining high‑quality data products and dashboards using SQL, Python, Alteryx, Power BI, Fabric and the Power Platform.
• Applying AI, automation and modern integration techniques (including APIs) to create scalable, future‑ready analytics.
• Championing chapter standards—governance, performance, security and documentation—to ensure reliable, reproducible delivery.
• Uplifting capability by supporting junior analysts and sharing best practice across squads and the Chapter.

Important to your success – let’s grow together

You’re a commercially astute, hands‑on analyst who thrives in agile, squad‑based delivery—curious enough to explore, courageous enough to challenge, and accountable for outcomes that matter to customers. Experience in general insurance is highly regarded.

In order to be successful, you will have the following:

• A strong track record delivering end‑to‑end analytics solutions, ideally within agile or squad‑embedded environments.
• Advanced SQL and Python skills for data extraction, modelling and automation, plus proficiency with Alteryx for data preparation and workflow automation.
• Deep capability in Power BI (including advanced DAX, data modelling and reusable, scalable semantic layers) and familiarity with Fabric/Power Platform.
• Experience with cloud‑based data warehouses, APIs and modern integration approaches to support embedded and connected analytics.
• Proven stakeholder engagement skills—framing problems, translating requirements and communicating insights to technical and non‑technical audiences.
• Commitment to best practice governance, documentation and version control; experience mentoring junior analysts. Insurance domain knowledge is a plus.

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!