Senior Manager Regulatory Services

A new transformational adventure awaits you… 

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference  

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

As Senior Manager, Regulatory Engagement & Investigations, you’ll play a pivotal role in protecting Zurich Australia’s reputation and strengthening our relationships with regulators. Sitting within Governance and Regulatory Services, this role exists to lead complex regulatory responses and investigations with confidence, clarity and care.

You’ll be trusted to independently manage high‑profile matters, guide senior stakeholders, and ensure our responses are accurate, timely and aligned to our values. Your impact will be felt across the business, helping Zurich meet regulatory expectations while continuing our digital and governance transformation.

You will also be responsible for the following:

• Leading end-to-end regulatory responses, including investigations, prudential reviews and formal information requests
• Acting as the central point of contact with regulators
• Coordinating large, cross-functional teams to deliver accurate, evidence-based regulatory submissions
• Overseeing e‑discovery activities to ensure data integrity, security and compliance
• Managing multiple concurrent regulatory projects to agreed timelines, quality standards and outcomes
• Driving continuous improvement in regulatory response processes and ways of working

Important to your success – let’s grow together

You’re a calm, credible and collaborative leader who thrives in complex environments. You build trust quickly, communicate with clarity, and bring a considered, solutions-focused approach when it matters most.

In order to be successful, you will have the following:

• Significant experience delivering complex regulatory investigations and responses within financial services
• Deep knowledge of Australian insurance regulation and regulatory bodies such as ASIC and APRA
• Proven capability leading large, multi‑stakeholder projects with fixed deadlines
• Hands-on experience with e‑discovery or investigation platforms and managing external providers
• Strong expertise in drafting high‑quality regulatory submissions and executive-level briefings
• A background in compliance, legal, risk or governance, supported by relevant tertiary qualifications

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!