Senior Product Designer

A new transformational adventure awaits you… 

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference  

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

Join Zurich at a pivotal moment in our technology transformation journey as we strive to become Australia’s Leading Digital Insurer. As a Senior Product Designer within our Zx team, you’ll play a key role in shaping the next evolution of digital insurance experiences. This is a greenfield opportunity—combining the agility and innovation of a start-up with the backing of a global enterprise. You’ll collaborate with empowered product teams to reimagine how insurance can deliver value, delight, and simplicity for our customers, all while contributing to Zurich’s 2030 vision of being a product-led, AI-first insurer.

You’ll take a human-centred, insight-driven approach to digital product design. You’ll work closely with product and engineering to deliver high-impact outcomes, helping to make Zx a platform for reimagining the insurance industry and setting the benchmark for digital customer experiences in Australia.

You will also be responsible for the following:

• Designing user-centric digital and AI-powered products end-to-end, from discovery and concepting through to delivery.
• Collaborating with Product Owners and cross-functional teams to define product vision, strategy, and feature design aligned to Zurich’s 2030 vision.
• Leading and conducting user research, journey mapping, and service blueprint development to uncover insights and define opportunities.
• Creating prototypes of varying levels of fidelity to test and iterate product concepts, features and user experiences.  
• Facilitating design workshops and stakeholder engagement to drive innovative solutions and buy-in.
• Conducting rapid experiments and pilots to validate and de-risk your designs.
• Defining and tracking KPIs and metrics to measure success, using data to continuously improve design outcomes.

Important to your success – let’s grow together

We’re seeking a creative, adaptable designer who thrives in ambiguity and fast-paced environments. You’re passionate about new technologies and digital trends, especially AI, and excited by the opportunity to challenge norms and help shape the future of insurance.

In order to be successful, you will have the following:

• 5–10 years’ experience in CX, Strategic Design, Service Design, UX, or Digital Product Design roles.
• Proven track record of delivering impactful digital experiences and products, ideally in partnership with product and engineering teams.
• Strong working knowledge of end-to-end design processes, from research and ideation to execution and measurement.
• Experience leading user research and building empathy with end users to inform design decisions.
• Excellent communication and stakeholder engagement skills, with the ability to clearly articulate design rationale and facilitate workshops.
• Experience working in start-up or venture-building environments highly regarded; financial services or insurance experience a plus, but not required.

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!