Team Lead, AR Groups

A new transformational adventure awaits you… 

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference  

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

As the Team Leader of our Authorised Representative (AR) team, you’ll play a key role in shaping how we connect with AR broker groups across Australia and New Zealand. This role exists to help drive stronger relationships, better experiences, and sustainable growth across our Middle Market and SME teams. You’ll influence how we show up in the market, helping to build a consistent and trusted presence that supports our ambition to be the leading digital insurer.

You’ll guide and develop a high-performing underwriting and service team, helping them deliver exceptional outcomes for brokers and customers. Your leadership will support Zurich’s broader strategy by ensuring our AR partners feel understood, valued, and confident that we’re committed to their success.

You will also be responsible for the following:

• Lead AR engagement strategies that strengthen market relationships and support Zurich’s growth ambitions.
• Support the development and capability uplift of Middle Market AR Underwriters and the business development team.
• Enhance service delivery by evolving our 50/50 service model using data, insights, and customer feedback.
• Collaborate with leaders across the business to ensure market alignment and consistent execution of underwriting and digital strategies.
• Monitor and support the performance of Strategic Carrier Agreements to ensure high-quality outcomes for AR partners.
• Act as a key escalation point for all AR-related matters to ensure timely and effective resolution.

Important to your success – let’s grow together

You bring a collaborative mindset, a passion for developing people, and the confidence to influence diverse stakeholders with clarity and care. You thrive in a changing environment and enjoy finding opportunities to modernise, simplify, and help others succeed.

In order to be successful, you will have the following:

• Extensive experience engaging and influencing brokers in a complex market environment
• Proven leadership experience building high-performing and engaged teams
• Strong understanding of underwriting, governance, and the general insurance landscape
• Ability to drive strategic initiatives and deliver outcomes aligned to business goals
• A customer-first approach with a track record of strengthening relationships and lifting service standards
• Commercial acumen with the ability to interpret market insights and leverage data to drive decisions

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!