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Underwriting Account Service Associate

87538

 

Zurich North America is hiring an Underwriting Account Service Associate to join the Direct Markets team!  We are open to hiring talent at one of the following Zurich office locations: Overland Park, KS or Omaha, NE.

 

This position is a hybrid role; you will work 3 days in the office and 2 days at home. 

 

In this role you will be responsible for:

 

  • Reviews, evaluates, and summarizes risk exposures, controls, loss history, and financial condition to aid underwriting decisions around submission acceptance or declination.

  • Follows instructions from Underwriters in areas of policy rating, subjective pricing, policy construction, coverages & exclusions, mandatory forms, etc. to accurately quote and issue policies (bonds).

  • Provides account servicing support in collaboration with Underwriter and Manager, with responsibility for end-to-end servicing processes for new business, renewals, and endorsements for basic to moderately complex business and products.

  • Supports Underwriter with broker/agent/distributor/customer interactions by providing basic customer service skills. Responds to written, verbal telephone inquiries appropriately and on time under close supervision by Underwriter and/or Manager. Working collaboratively with assigned underwriters.

  • Communicating directly with both internal and external customers via phone and email.

  • Issuing new policies, renewals, endorsements and handling billing and other service type issues.

 

Basic Qualifications:

  • Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management or Insurance area
    OR

  • Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management or Insurance area
    OR

  • High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management or Insurance area
    AND

  • Knowledge of data collection and analysis

  • Microsoft Office experience
     

Preferred Qualifications:

 

  • Insurance industry knowledge

  • Knowledge of processing, rating and policy management systems used in the insurance industry

  • Strong verbal and written communication skills

  • Customer service experience

  • Detail oriented

  • Multi-tasking skills

 

 

 

 

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 

 

Location(s): AM - Omaha, AM - Overland Park

Remote Working: No

Schedule: Full Time

Hiring Manager name: Morris Melissa 

Recruiter name: Assad Lety

Reward Level: 3T

Division:Direct Markets


Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs

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