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F&I Business Analyst


Zurich is looking for a F&I Customer Service Business Analyst II to join the Direct Markets Customer Support team in th Overland Park, KS office. In this exciting opportunity you will participate in complex workstreams/projects and lead one-two concurrent workstreams, any size project, with overall intermediate complexity and minimal guidance and direction from management.


In the F&I Customer Service Business Analyst II role you will:


  • Actively participate in projects impacting the F&I Customer Service team and/or Direct Markets F&I customers, leading some projects as necessary
  • Represent the Customer Service teams/functions at appropriate business and IT engagement, acting as liaison between Customer Service and appropriate business partners
  • Assist with obtaining feedback and managing change process while implementing projects
  • With minimal direction, perform quality review checks on project deliverables
  • With minimal direction, support development of test plan, testing, implementation and training activities
  • With minimal direction, supports post-implementation activities including problem solving and measurement of benefits achieved. In case expected benefits not achieved, supports the analysis to determine root cause.
  • With minimal direction, supports integration testing including the functionality, performance and fit to ensure original requirements are met, assists quality assurance with the creation and execution of acceptance testing as needed
  • Assists with selection of appropriate processes required to meet the project objectives
  • Assists with establishing and maintaining appropriate communication and engagement with stakeholders
  • Complies with requirements to meet stakeholder needs and expectations




• Bachelors Degree and 5 or more years of experience in the Business Analysis area

• High School Diploma or Equivalent and 7 or more years of experience in the Business Analysis area

• Experience in mainframe and PC environments
• Experience in insurance operations and regulatory environment
• Microsoft Office Excel and Word experience
• Business Systems Integration
• Experience with Software Development Life Cycle (SDLC)


• Commercial insurance experience
• Strong analytical and planning skills
• Ability to effectively manage changing priorities
• Strong written and verbal communications skills
• Experience with change management tools/methodologies
• Experience with testing scenarios execution
• Experience in the Direct Markets Customer Service area


As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (, including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or a negative COVID test result when applicable, to a third-party vendor. These protocols are continuously re-evaluated and the requirements may change at any time.
A future with Zurich. What can go right when you apply at Zurich?


Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 
Location(s): AM - Overland Park, AM - Schaumburg, AM - Anoka
Remote Working: No
Schedule: Full Time
Linkedin Recruiter Tag: #LI-PC1 

Nearest Major Market: Olathe
Nearest Secondary Market: Kansas City

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