F&I Dealer Administrator - Quality Reporting Analyst

Zurich is currently seeking a F&I Dealer Administrator-Quality Reporting Analyst. In this position, you will maintain, review, and audit current procedures and processes relating to internal reporting to ensure that they are consistently followed and to contribute to effectiveness of operations. 

At Zurich North America, we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. 

This is a hybrid work position, however, the candidate selected for this opportunity should be able to report into our North American office located in Overland Park, KS.

In this role you will be responsible for:

• Generates scorecards by combining big picture view with moderate data analysis from multiple sources; recommends solutions to straightforward to moderately complex problems.
• May be asked to assist other business units with data analysis efforts.
• Ensures customer service by proactively communicating information; responds to inquiries.
• Assists in analyzing existing processes, tools, and forms to drive efficiency and effectiveness of operations through standardization, process improvement, simplification, and consolidation of tasks or other methods.
• Protects the organization’s reputation by keeping customer information confidential.
• Contributes to the team effort by accomplishing related results and participating on projects, as needed.
    

Basic Qualifications:

• High School Diploma or Equivalent and No prior experience required in the Data Reporting and Analysis area

         AND

• Customer service experience
• Knowledge of insurance industry
• Knowledge of data collect and analysis
• Microsoft Office experience

Preferred Qualifications: 

• Strong mathematical and statistical background
• Intermediate Microsoft Office skills
• Must be proficient in Excel (macros, formulas & pivot tables)
• Strong communication and customer service skills
• Ability to multitask and adapt to a changing environment
• Excellent problem-solving skills  
• Back-office auto dealership work experience
• Previous work experience supporting underwriters

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. 

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed hourly rate range for this position is $24.18 - $30.27, with short-term incentive bonus eligibility set at 5%. 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Overland Park
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No  
 
Linkedin Recruiter Tag: #LI-MM1