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General Liability (GL) Claims Specialist I



Zurich is currently seeking an individual interested in growing their claims career with our General Liability team. 


As a General Liability (GL) Claims Specialist, you will work with a team of claims professionals with diverse experiences and backgrounds.  This environment will support your development as you hone your technical skill set in GL policy interpretation and coverage analysis to effectively resolve your claims.  At this level, you will handle non-litigated GL claims of low to moderate exposure and complexity such as slip/trip and falls, product liability, and other third-party injuries resulting from premises liability exposures.  You will manage a caseload that is within specified authority limits from beginning to end with coaching and supervision. 


You will be expected to collaborate and develop partnerships with internal and external points of contact including customers, vendors, suppliers and brokers to provide a quality claims experience.  Additionally, you will learn and develop knowledge of established protocols and industry best practices to ensure that claims are handled in the most efficient, effective way while delivering a quality customer-centric claims experience. 


This position will work from one of the following office locations:  Rocky Hill, CT or Parsippany, NJ



Basic Qualifications:


  • Bachelor’s Degree and 2 or more years of experience in the Claims or Insurance area

  • Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Insurance area

  • High School Diploma or Equivalent and 4 or more years of experience in the Claims or Insurance area

  • Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area

  • Must obtain and maintain required adjuster license(s)

  • Microsoft Office experience

  • Knowledge of insurance regulations, markets and products

Preferred Qualifications:


  • Customer service experience

  • Strong analytical, critical thinking and problem-solving skills

  • Strong verbal and written communication skills

  • Experience collaborating across work groups Ability to develop and maintain strong relationships

  • Understands claims adjustment process and possesses ability to determine scope/exposure for losses

  • Understands the use of vendors and how litigation strategies are developed

  • Understands and applies financial and actuarial/reserving concepts.

  • Familiarity with negotiation strategies and experience in suggesting alternative approaches



As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (https://www.zurichna.com/careers/faq), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time. 


A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.


As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 


Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 


Location(s): AM - Parsippany, AM - Rocky Hill

Remote Working: No

Schedule: Full Time

Nearest Major Market: New York City
Nearest Secondary Market: Newark

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