Claims Concierge Service Executive

Zurich is looking to hire a Claims Concierge Service Executive in our Claims Relationship Management team.  This position is responsible for relationship management of mid-size, moderately complex accounts with somewhat lower service intensity based within the Region. Works with business units and functional groups to execute strategies that promote claims value-added services, drive profitable growth, and improve technical excellence, customer satisfaction and retention. Acts as an account representative by handling customer service issues for respective accounts and coordinating with the appropriate internal and external resources for resolution. 

At Zurich North America, we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, in-office attendance should be expected multiple times weekly.  The candidate selected for this opportunity should be able to report into one of the following North American offices in the Northeast. 

Our Claims Concierge Service Executives are responsible for:

• Partnering with underwriting to participate in new business prospects with brokers and customers by communicating and selling the claims value proposition to mid-size, moderately complex non-complex accounts with regional scope. 

• Researching and responding to the claims service needs of prospective and current customers by developing and delivering claims services marketing presentations and Claim Service Proposal responses that differentiate Zurich Claims Services. 

• Ensuring customer satisfaction by identifying and resolving customer service issues, proactively communicating information; responding to inquiries and following customer protocols. 

• Increasing customer satisfaction and retention by building lasting relationships with our customers' and brokers’ claim contacts. 

• Business Travel, as required, will be estimated at no more than 5%. 

• Extended Hours during Peak Periods, as required 

• Regular Predictable Attendance 

• Protecting Zurich’s reputation by keeping claims information confidential. 

• Maintaining professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks, and participating in professional societies.  

• Contributing to the team effort by participating in projects as needed. 

Additional Responsibilities: 

• Review assigned customer cases, prioritize case load and interpret established policies, applying discretion within authority limits in order to resolve customer issues. 

• Provide specialist advisory support to internal clients on a daily basis, by being a focal point of contact, to ensure that there is no misalignment between policy and practice. 

Basic Qualifications: 

• Bachelors Degree and 4 or more years of experience in the Claims or Operations area 
  OR 

• High School Diploma or Equivalent and 6 or more years of experience in the Claims or Operations area 
  OR 

• Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims or Operations area 
  AND 

• Strong customer service acumen 

• Strong Microsoft Office skills 

• Knowledge of Business Intelligence or other data systems 

Preferred Qualifications: 

• Insurance industry experience 

• Experience interacting with multiple management levels 

• Strong verbal and written communication skills 

• Strong analytical skills 

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. 

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $85,500.00 to $140,000, with short-term incentive bonus eligibility set at 10%. 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Rocky Hill, AM - New York, AM - Boston
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No  
 
Linkedin Recruiter Tag: #LI-RA1 #LI-ASSOCIATE