Share this Job
Apply now »

Business Systems Analyst II


Zurich is currently seeking a Business Systems Analyst II to work out of our Zurich North American headquarters in Schaumburg, IL.


Day-to-day responsibilities:


  • Support ZNA eDiscovery service by working with local, global, and customer teams to create solutions and solve challenges.
  • Support ZNA Mail/Messaging and Room Booking Solutions by working with local, global, and customer teams to create solutions and solve challenges.
  • Work with a team of specialists by allocating work, contributing to employee selection, providing coaching, and guidance as necessary throughout "business-as-usual " and project work.
  • Provide specialists advice to address specific technical queries from internal clients. Then design, develop, and deliver appropriate solutions in line with Zurich´s policies, processes, and regulatory requirements.
  • Contribute to the delivery of assigned IT projects in own area of expertise for specific lines of business by collaborating with IT colleagues from across the wider function to agree on an approach for Project and Program Management.
  • Coordinate and lead activities with business owners to gather detailed requirements through interviews, documentation, and facilitated working sessions for approved projects and enhancements.
  • Assist in gathering and monitoring business decisions. Manage requirements documentation and communication.
  • Organize and manage multiple assignments with competing priorities and deadlines, while adhering to departmental guidelines and expectations.
  • Evaluate project impact through consultation with the business, regulatory, Information Technology management, development, quality assurance, validation, and training teams.
  • Lead analysis of requirements to determine the systems’ potential and define impact on other business units and systems.
  • Create process models based on business requirements to determine the completeness of the information and process components.
  • Develop simple business cases for defined projects in own area of IT expertise, to determine potential benefits, clarify the rationale for investment and support the planning process.
  • Prepare draft manuals based on the accepted changes to IT policies and procedures, to ensure they are up-to-date and reflect the new policies, and that internal partners and external suppliers are in line with SLAs (service level agreements), risk and compliance.
  • Record and report core metrics, and ensure internal partners and vendors meet defined policies / SLAs (service level agreements) on information management.


Basic Qualifications:


  • Bachelor’s Degree in Business Administration or Computer Science or Engineering and 5 or more years of experience in the Information Technology area
  • High School Diploma or Equivalent and 7 or more years of experience in the Information Technology area
  • Process reengineering; LEAN/Six Sigma experience
  • Experience with process modeling tools
  • Business Systems Integration


Preferred Qualifications:


  • Experience in intermediate complex enterprise projects
  • Able to identify and consider business implications of the application of technology to the current business environment
  • General knowledge of financial services industry including knowledge of insurance business processes and processing
  • Must possess in-depth, strong problem solving analytical skills
  • Strong written and verbal communication skills needed; ability to tailor approach based upon audience and message
  • Hands on experience with change management tools/methodologies
  • Proficient in using computer based tools

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (, including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or a negative COVID test result when applicable, to a third-party vendor. These protocols are continuously re-evaluated and the requirements may change at any time.
A future with Zurich. What can go right when you apply at Zurich?


Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 
Location(s): AM - Schaumburg
Remote Working: No
Schedule: Full Time
Linkedin Recruiter Tag: #LI-RD1 

Nearest Major Market: Chicago

Apply now »