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Complex Liability Claims Specialist



Zurich is currently looking for an experienced claims adjuster to join our Complex Liability Claims team in our Schaumburg IL, Atlanta GA, Addison TX, Parsippany NJ, Overland Park KS or Rancho Cordova CA Office.


This position requires management of complex Excess, Umbrella and/or high exposure auto and general liability claims and litigation involving bodily injury, property damage, personal injury and advertising injury. The Claims Specialist is responsible for proactively managing claims and litigation effectively in accordance with our Best Practices while delivering outstanding customer service. The position requires regular communication with customers, brokers, our Business Units and senior Claims management. 

The ideal candidate will have experience managing and resolving high severity injury claims and litigation in multiple jurisdictions, proven skills in time management and caseload management, and must be able to document claim files by accurately capturing and updating claims data/information in compliance with best practices.


Basic Qualifications: 


  • Bachelors Degree and 6 or more years of experience managing general liability claims and litigation 
  • High School Diploma or Equivalent and 8 or more years of experience managing general liability claims and litigation 
  • Zurich Certified Insurance Apprentice including an Associate Degree and 6 or more years of experience managing general liability claims and litigation 
  • Must obtain and retain required adjuster licenses 
  • Microsoft Office experience


Preferred Qualifications: 


  • Strong negotiation skills
  • Experience working in a collaborative team environment and across work groups
  • Strong verbal and written communication skills
  • Expertise in managing bodily injury and property damage claims and litigation
  • Strong skills in coverage, claim evaluation and negotiation
  • Excellent communication skills
  • Proven organization and time management skills
  • Ability to work independently


As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (https://www.zurichna.com/careers/faq), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time. 


A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.


As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 


Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 


Location(s): AM - Schaumburg, AM - Atlanta, AM - Overland Park, AM - Addison, AM - Parsippany, AM - Rancho Cordova

Remote Working: No

Schedule: Full Time

Nearest Major Market: Chicago

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