Concierge Claims Service Executive

Zurich is looking for a AVP - Concierge Claims Service Executive to join our dynamic Customer & Distribution Management team. In this role, you will be responsible for the relationship management of select Brokers and large complex accounts with a national and/or international scope. Collaborating closely with various business units and functional teams, you'll implement strategies aimed at enhancing claims value-added services, fostering profitable growth, and elevating technical excellence, customer satisfaction, and retention. Acting as the primary account liaison, you'll address customer service issues and collaborate with internal and external stakeholders for swift resolution.

At Zurich North America Claims, we prioritize work-life balance and flexibility. Our hybrid work model is designed to meet employees' needs, allowing for individual work preferences while encouraging in-person connections and collaboration when beneficial. While offering flexibility and autonomy, occasional in-office attendance may be required. The selected candidate should be prepared to report to one of the following North American Claims offices: Atlanta, Schaumburg, or Overland Park and Dallas.

Key Responsibilities:

• Collaborate with underwriting to engage in new business prospects by effectively communicating and selling the claims value proposition to medium and large accounts.
• Address the claims service needs of prospective and current customers through research, delivering marketing presentations, and responding to requests for proposals (RFPs).
• Ensure customer satisfaction by identifying and resolving service issues, proactively communicating information, and adhering to customer protocols.
• Coordinate and conduct meaningful stewardship and claim review meetings with customers, leveraging data analysis to improve loss costs and demonstrate the impact of Zurich claims services.
• Cultivate and maintain strong relationships with select brokers within the territory to achieve re-bundle targets and present the claims value proposition.
• Understand and address customer-specific needs by collaborating with business units and claims organizations.
• Enhance customer satisfaction and retention by building lasting relationships with customers' risk managers and brokers.

Responsibilities:

• Monitor and review financial information to identify anomalies and discrepancies, ensuring management has access to accurate claims performance data.
• Conduct due diligence on transactions and processes to assess risk profiles in compliance with relevant regulations.
• Analyze data using established tools and methods, making recommendations to support timely claims resolution.
• Evaluate claims handling processes to identify areas for improvement.
• Review assigned customer cases, prioritize workload, and interpret policies to resolve issues within authority limits.
• Provide specialized advisory support to internal clients, ensuring alignment between policy and practice.
• Identify capability gaps, mentor claims operation staff, and seek resources to resolve performance issues.
• Appoint claims vendors within agreed authority limits, aligned with the organization's Claims Vendor Management strategy.

Basic Qualifications:

• Bachelor's Degree and 4+ years of experience in Claims or Operations
  OR
• High School Diploma or Equivalent and 6+ years of experience in Claims or Operations
  OR
• Zurich Certified Insurance Apprentice with an Associate Degree and 4+ years of experience in Claims or Operations
  AND
• Knowledge of workers' compensation, general liability, and related products
• Strong customer service experience

Preferred Qualifications:

• Experience in the Property and Casualty Insurance industry
• Multi-line claims handling experience
• Interaction with multiple management levels
• Strong verbal and written communication skills
• Strong analytical skills

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $85,500.00 -  $140,000.00, with short-term incentive bonus eligibility set at 10%. 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Schaumburg, AM - Atlanta, AM - Dallas, AM - Illinois Virtual Office, AM - Overland Park, AM - Remote Work (US)
Remote Working: No
Schedule: Full Time
Employment Sponsorship Offered: No  
 
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