Document Distribution Center Manager

We are seeking a highly motivated and results-driven Document Distribution Center Manager to lead our team of 18 mail and document processors at our Schaumburg headquarters. This role is responsible for overseeing the preparation, categorization, and processing of claims-related mail to ensure accuracy and timeliness for scanning. The ideal candidate will bring strong leadership skills, proven experience managing in a high-production environment, and the ability to consistently meet production and quality KPIs.

This role will be onsite in our Schaumburg, IL Office

• Standard hours: Monday – Friday, 6:00 AM – 2:45 PM.

Key Responsibilities:

• Manage daily operations of the Document Distribution Center, including scheduling, workload distribution, and performance management of 18 processors.
• Oversee preparation, sorting, and categorization of claims-related mail to ensure accuracy and readiness for scanning.
• Monitor production and quality KPIs, ensuring targets are consistently met or exceeded.
• Generate and analyze reports to track productivity, identify trends, and implement process improvements.
• Maintain compliance with company policies, security standards, and quality control requirements.
• Collaborate with internal departments to resolve issues, improve workflow, and ensure exceptional customer service.
• Train, mentor, and develop team members to foster a culture of accountability, accuracy, and continuous improvement.
• Utilize Microsoft 365 tools (Excel, PowerPoint, Outlook, Teams) to prepare reports, presentations, and communicate effectively across the organization.

Basic Qualifications:

• Bachelors Degree and 2 or more years of experience in the Claims, Legal or Administrative area
  OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims, Legal or Administrative area
  OR
• High School Diploma or Equivalent and 4 or more years of experience in the Claims, Legal or Administrative area
  AND
• Microsoft Office Experience
• Experience working on a collaborative team

Preferred Qualifications:

• Strong verbal and written communication skills
• Minimum of 2 years of experience managing teams in a high-volume, high-production environment.
• Strong analytical skills
• Excellent customer service skills
• Experience multi-tasking and prioritizing deliverables

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The proposed salary range for this position is $64,600.00 - $105,900.00, with short-term incentive bonus eligibility set at 10%. 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033. 
 

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Schaumburg
Remote Working: No
Schedule: Full Time
Employment Sponsorship Offered: No 
 
Linkedin Recruiter Tag: #LI-JJ1 #LI-ASSOCIATE