End User Computing - Platform Engineer II

Zurich is currently searching for an End User Computing - Platform Engineer II to work out of our North American headquarters in Schaumburg, IL.

As a member of the End User Technology team supporting Zurich’s End User environment, the Platform Engineer II will focus on delivery of a consistent product and computing experience to the Zurich North America workforce. The Platform Engineer II role will expand End User Computing capabilities in these areas as well as address, Group Policies, Software packaging, testing.

Other responsibilities will include:

• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with EUC Platform manager to support implementing policies, procedures, and systems and to follow through with implementation
• Perform software packaging, testing process, ensure compliance at local and global
• Create and Implement Group policies
• Provide incident resolution support that ensures end user satisfaction
• Built application/packages in Intune win format.
• Collaborated with App Owners to ensure applications are packaged properly and tested
• Document the software distribution steps and communicate with end users on the expected result during the software push
• Build PowerShell Scripts for automation                            

Basic Qualifications:

• Bachelor’s Degree and 5 or more years of experience in the Information Systems area
  OR
• High School Diploma or Equivalent and 7 or more years of experience in the Management Information Systems area

Preferred Qualifications:

• Strong problem-solving analytical skills
• Able to develop and drive initiatives with minimal oversight or guidance
• Excellent written and verbal communication and presentation skills
• Experience in Software packaging which includes packaging of Software, Testing Incident resolution.
• Experience in using Industry standard software packaging software like Flexera Admin Studio.
• Experience in tools like Service now, Active Directory
• Experience in hardware troubleshooting
• Knowledge about Microsoft Config Manager (Previously known as SCCM), Microsoft Intune tools
• Strong understanding of Group Policies, Intune policies
• String PowerShell scripting knowledge
• Experience in management test collection for packages, deployments.
• Experience in developing PowerShell scripts to automate any of the repeated processes.
• Experience in customizing software package using the wrapper

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (https://www.zurichna.com/careers/faq), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or a negative COVID test result when applicable, to a third-party vendor. These protocols are continuously re-evaluated and the requirements may change at any time.
 
A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
 
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 
 
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 
 
Location(s): AM - Schaumburg
Remote Working: No
Schedule: Full Time
 
Linkedin Recruiter Tag: #LI-RD1