Enterprise Content Management (ECM) Manager

Zurich North America is currently hiring an ECM Manager, and this person will work in a hybrid schedule out of our Schaumburg North America HQ.  
About the Role:

As the Enterprise Content Management (ECM) Manager, you will be the strategic owner of how document content is captured, stored, accessed, and governed across the organization. Your mission is to transform how information from documents flows between people, processes, and platforms — enabling better decisions, stronger compliance, and greater agility.
This role demands a forward-thinking leader with hands-on ECM experience in document solutions, deep knowledge of information governance, and the ability to align document content strategies with business goals.

Key Responsibilities:

•    Team Leadership: Manage a cross-functional team of analysts, developers, administrators, and vendor partners.
•    Manage the service delivery of respective applications according to Service Level Agreements and address gaps with the business.
•    Stakeholder Partnership: Work closely with Claims, Underwriting, Legal, Compliance, HR, Finance, and Operations to meet regulatory and operational document content needs.
•    Security & Compliance: Ensure ECM platforms meet legal, regulatory, and corporate compliance standards, including access controls and auditability.
•    Data Lifecycle Management: Establish retention schedules, version controls, and archiving strategies in line with industry best practices.
•    Change Management & Training: Champion ECM adoption by leading change management efforts, communications, and end-user training programs.

Required:

•    Bachelors Degree and 6 or more years of experience in the Application Design and Development area
OR
•    High School Diploma or Equivalent and 8 or more years of experience in the Application Design and Development area

Highly Preferred:

•    Bachelor's degree in IT, Computer Science, Information Management, or related field (Master’s preferred).
•    6+ years of experience in ECM implementation and management roles.
•    Expertise in leading ECM platforms (e.g., IBM FileNet, Hyland Alfresco, Microsoft SharePoint, OpenText Documentum). 
•    6+ years leading teams and managing team members
•    Familiarity with enterprise-level data classification, digital rights management, and compliance (e.g., GDPR, SOX, HIPAA).
•    Proven experience delivering ECM document solutions that drive measurable business value.
•    Strong project management skills: PMP or Agile/Scrum certification is a plus.
•    Exceptional communication and stakeholder engagement skills.
•    Experience working in regulated or highly structured environments is preferred.
•    ECM-related certifications (AIIM CIP, Microsoft 365 Enterprise Administrator, OpenText certifications, etc.)
•    Experience with cloud and hybrid ECM deployments.
•    Knowledge of RPA, OCR, AI/ML-based content recognition, or smart capture tools (e.g., ABBYY, Kofax).

What We Offer:

•    Opportunity to shape a modern, enterprise-wide digital content strategy
•    Collaborative culture with executive visibility
•    Competitive salary, bonus, and benefits package
•    Professional development and certification support

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. 

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $110,700-$181,400, with short-term incentive bonus eligibility set at 15%. 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No  
 
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