Head of FlexForce

Zurich North America is currently hiring the Head of FlexForce and this person will work in a hybrid schedule out of our Schaumburg, IL North America HQ. 

The Head of FlexForce is responsible for leading Zurich North America's flexible workforce strategy, ensuring the delivery of high-quality, cost-effective staffing solutions and robust risk management through strategic vendor partnerships. This role oversees the FlexForce program—including governance, operations, and technology platforms such as Beeline Vendor Management System (VMS)—and serves as a subject matter expert on contingent labor and third-party risk management best practices.

Responsibilities:

Contingent Workforce Management –

• Define and execute the vision for FlexForce to support dynamic business needs.
• Partner with senior leadership to align flexible workforce strategies with organizational goals.
• Oversee third-party staffing vendors and ensure compliance with contractual obligations.
• Manage staff augmentation and Statement of Work (SOW) processes across departments.
• Establish and enforce guidelines for contingent labor usage, onboarding, and offboarding.
• Lead operations of the Beeline VMS platform, ensuring accurate tracking, reporting, and analytics.
• Approve new job titles and descriptions submitted by consultants and host managers.
• Provide training and guidance on FlexForce processes and tools.

Third - Party Governance and Strategic Leadership –

• Accountable for the development and implementation of enterprise-wide strategies for third-party governance, ensuring alignment with Zurich’s risk policies and regulatory requirements.
• Responsible for oversight and sign-off on the governance framework for third-party relationships, including staffing vendors and other external partners, confirming its effective operation.
• Directs and approves regular reviews and assessments of third-party risks, ensuring collaboration with contract owners and business leaders to identify, mitigate, and monitor risks.
• Ensures the maintenance of a comprehensive inventory of third parties and their compliance status, utilizing analytics to inform strategic decisions and signing off on accuracy and completeness.
• Champions and authorizes risk mitigation strategies and action plans, verifying that third parties adhere to all relevant laws, regulations, and company policies.
• Signs off on monitoring and reporting of the effectiveness of third-party risk management activities and controls, providing assurance to executive leadership.
• Maintains oversight of industry trends and regulatory changes, directing proactive adaptation of governance strategies to ensure ongoing compliance.
• Approves the development and delivery of training programs for contract owners and business leaders on compliance, risk management, and governance best practices.
• Fosters a culture of accountability and continuous improvement in third-party management across the organization, ensuring the framework is embedded and effective.

Collaboration and Influence –

• Serve as SME on risk mitigation strategies related to external/third-party workforce engagement.
• Collaborate with host managers, contract owners, HR, legal, procurement, and cross-functional teams to support workforce planning and third-party governance.
• Influence and drive change management initiatives to enhance third-party governance and contingent workforce practices.

Basic Qualifications:

• Bachelor’s Degree and 8 or more years of experience in the Insurance, Operations Training and/or Change Management area OR
• High School Diploma or Equivalent and 10 or more years of experience in the Insurance, Operations Training and/or Change Management area AND
• 3 or more years managing a team of people
• Enterprise-wide project management experience

Preferred Qualifications:

• 8+ years of experience in workforce strategy, vendor management, or talent acquisition.
• Proven leadership in managing contingent workforce programs and vendor ecosystems.
• Strong knowledge of VMS platforms (e.g., Beeline) and workforce analytics.
• Excellent communication, negotiation, and stakeholder management skills.

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education.  The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $143,000.00 to $234,300.00, with short-term incentive bonus eligibility set at 20%. 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No  
 
Linkedin Recruiter Tag: #LI-MG1 #LI-DIRECTOR