M365 Copilot Studio Engineer

Zurich North America is currently hiring a M365 Copilot Studio Engineer and this person will work in a hybrid schedule out of our Schaumburg North America HQ.

Responsible for designing, building and optimizing intelligent copilots using Microsoft Copilot Studio. This role blends engineering expertise with user-centric design philosophy to deliver scalable, secure and high-performing AI assistants to enhance productivity and decision making.

Responsibilities:

• Familiarity with Microsoft 365 Copilot ecosystem holistically
• Experience with Low-code development (Power Platform)
• Understanding of AI orchestration and data integration
• Apply prompt engineering and RAG techniques to improve contextual accuracy
• Develop CI/CD pipelines for agent deployment and updates
• Create telemetry dashboards and alerting mechanisms for proactive issue resolution
• Knowledge of governance, compliance, and security in enterprise environments.
• Design conversation flows and intents based on desired solution and outcomes.
• Develop custom actions to extend agent functionality.
• Implement modular design philosophy with agent-to-agent workflows to support reusability.
• Collaborate with UX designers or apply principles to ensure intuitive user experience.
• Prototype and test agent interactions for usability and effectiveness and measure user feedback.
• Apply Zurich standard AI principles to architecture and design.
• Conduct appropriate reviews, unit testing and user testing.
• Implement data logging for observability and diagnostics.
• Maintain documentation for architecture, flows and configurations.
• Ensure compliance with privacy and security teams and ensure resiliency.
• Work with junior engineers and designers in ZCC MX team to iteratively develop solutions.
• Engage stakeholders to gather requirements and refine use cases.
• Analyze user feedback and system data to improve agent experience.
• Stay current with Copilot product developments and releases and continuously improve products.
• Contribute to user education and adoption throughout the development and deployment lifecycle.

Basic Qualifications:

• Bachelor’s Degree and 7 or more years of experience in the Application Design and Development area OR
• High School Diploma or Equivalent and 9 or more years of experience in the Application Design and Development area

Preferred Qualifications:

• Experience integrating Copilot studio with enterprise systems, APIs, and data sources.
• Strong collaboration skills with local and global product managers, business analysts, UX designers and business leaders
• Experience designing, developing, and implementing Copilot agentic solutions across ZNA business units.
• Experience maintaining all appropriate security, governance/compliance and ethical expectations.
• Experience improving technology through agile approach.
• Insurance or financial services background
• Strong communication skills
• Strong problem solving and analytical skills

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: Yes  
 
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