Network and Telecom Internship (Summer 2026) - Schaumburg

About Us 

Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. 

Position Overview:

We are seeking a motivated Network & Telecom Intern to join our team and contribute to the enhancement of our customer service platforms. This internship provides hands-on experience working with Genesys Cloud, a leading Contact Center as a Service (CCaaS) platform, with exposure to AI applications in real-world customer service operations.

Key Responsibilities:

During this internship, the intern will:

• Review customer-facing numbers and call flows to ensure optimal routing and customer experience.
• Analyze AI opportunities within our platform in three key areas:
  • Automated interactions with customers
  • Agent assistance during calls
  • Post-call analysis and analytics
• Collaborate with team members to identify potential improvements and efficiencies in our contact center operations.
• Present findings and recommendations to leadership, gaining exposure to senior management and strategic decision-making processes.

Skills & Learning Opportunities:

Interns will develop:

• Hands-on experience with Genesys Cloud CCaaS and related technologies.
• Understanding of customer service workflows, call management, and AI applications in a production environment.
• Analytical skills through review and optimization of call flows and AI-assisted processes.
• Professional skills through mentorship and interaction with senior leadership.

Basic Qualifications:

• Currently pursuing a bachelor’s degree
• Two or more years of college coursework (should be a rising Junior or Senior)
• Legally eligible to work in the U.S. indefinitely

Preferred:

• Pursuing a bachelor’s degree in Information Technology, Computer Science, Telecommunications, or a related field.
• Have a cumulative GPA of 3.0 (on a 4.0 scale) or higher
• Problem solving skills in a customer focused environment
• Strong communication skills and ability to work collaboratively in a team environment

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. 

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed hourly rate for this position is $24.00 - $27.00. 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): Schaumburg, IL
Remote Working: Hybrid
Schedule: Full Time 

Employment Sponsorship Offered: No  
 
Linkedin Recruiter Tag: #LI