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Operations Analyst



Zurich is seeking a Operations Analyst to join our team in Schaumburg, IL. While this position will be based out of the Schaumburg office, you will have the flexibility to work both in the office and remotely. You will partner with your manager to set a flexible work schedule that supports you, our business partners & customers. This role will apply technical and operational knowledge to deliver effective IT Services that meet the day to day needs of the business.


Some of the Responsibilities include:


  • Provides insight and analysis that support effective operational delivery of core IT Services to all business partners within area of responsibility:
    Datacenter, Infrastructure, Network, Workplace, Application, and Security
  • Supports technical and service design expertise for the introduction of new solutions and services in support of the Business strategy
  • Collaboration with partners (internal & external)
  • Reporting and updating database reports
  • Managing contingent workforce capacity
  • Manage laptop refresh schedule
  • Work with the workplace solutions team to communicate and manage upcoming changes. 


Basic Qualifications:


  •  Bachelors degree and 0 or more years of experience in the information technology area
  • Zurich Cybersecurity Technician Apprentice, including Associate Degree and 0 or more years experience in the information technology area
  • High School Diploma or Equivalent and 2 or more years experience in the information technology area
  • MS Office experience

Preferred Qualifications: 


  • Knowledge of information technology operations
  • Strong analytical and customer service skills
  • Strong verbal and written communication skills
  • Data manipulation / Analytics experience.
  • Financial Accounting exp.
  • Power BI
  • Excel, Powerpoint



As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (


A future with Zurich. What can go right when you apply at Zurich?


Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.


As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 


Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 


Location(s): AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Linkedin Recruiter Tag: #LI-PC1 #LI-ASSOCIATE 

Nearest Major Market: Chicago

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