Operations Performance Lead

We are currently seeking an Operations Performance Lead to join the Legal Services Operations Team. This role will report to the Operational Performance Director and is based out of our Schaumburg, IL HQ office. This role will be hybrid and will require you to be in the office 3 days a week.

In this role you will lead moderate complexity projects, assess and execute on process improvements, and review and manage the risk management framework for the Legal Services organization.

In addition, this role provides operational support for strategic objectives and key initiatives for the department. This may include  new procedure documentation and roll-out, training facilitation & support, change management, and results tracking.

The right candidate will bring advanced knowledge in risk & controls, operational efficiencies, creative problem solving, analytical skills and the ability to support multiple operational areas of focus.

The Operations Performance Lead:

• Leads, develops, and executes cross departmental projects that ensure effective processes, protocols, policies, and controls are in place to support the Legal Services function
• Ensures the appropriate documentation and communication of established policies, procedures and operating standards are completed for area of responsibility. Regularly monitors activities to identify potential risks and issues of noncompliance.

• Guides in the development, implementation, and institutionalization of best practices around execution and change management to support those practices
• Provides methodologies and tools to sponsors and team members to support initiatives and institutionalize processes and documentation
• Takes a holistic approach to identifying business improvement opportunities, developing solutions, managing initiatives and identifying the resources required

• Works with management to drive continuous improvement in operational performance through creative problem solving.
• Ensures appropriate management practices are effectively utilized throughout the life cycle to improve execution and delivery of results
• Provides departmental operational support driven by the Legal Services strategic objectives and goals

Basic Qualifications:

• Bachelors Degree and 6 or more years of experience in Project Management, Operations, or Risk and Governance
  OR
• High School Diploma or Equivalent and 8 or more years of experience in Project Management, Operations, or Risk and Governance
  OR
• Zurich Certified Insurance Apprentice, including an Associate Degree and 6 or more years of experience in Project Management, Operations, or Risk and Governance
  AND
• Experience in strategic and operational consulting
• Project management experience

Preferred Qualifications:

• Project Management Certification (PMP)
• Strong verbal and written communication skills
• In-depth, strong problem solving analytical skills
• Management/general consultancy experience
• Proficiency in using process mapping software

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No  
 
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