Senior Claims Administrator

Zurich is currently looking for Senior Claims Administrator to work out of Schaumburg, IL. The Senior Claims Administrator is responsible for administrative responsibilities for the Claims organization and will assist with the coordination and monitoring of the team’s work to improve overall productivity and quality.  Additional responsibilities include acting as a subject matter expert on multiple administrative functions, as well as resolving complex transactions and internal customer inquiries.  

At Zurich North America Claims, we acknowledge that work life-balance and flexibility are a priority when choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, the candidate selected for this opportunity should be able to report into one of the following North America claims offices: Schaumburg, IL. 

In this role you will be responsible for:

• Monitors and audits administrative tasks by reviewing work performed to improve overall quality.
• Assists management by evaluating, assigning, and monitoring workflow to ensure timely work completion and teamwork. 
• Acts as a subject matter expert and assists with training for new employees, as well as ongoing training as needed for team members.
• Periodically reviews processes within the team to assess efficiency and consistency; makes suggestions for improvements.
• Processes multiple administrative tasks; completes assigned work within established standards for timeliness and accuracy.
• Responds to customer inquiries quickly, accurately and in a professional manner. Offers first level problem resolution to business partners and escalates inquiries appropriately.
• Applies knowledge of complex operational best practices and procedures to daily activities.
• Identifies and resolves problems by referring to procedural documentation and reference materials.
• Provides prompt, courteous, and high-quality work in response to management direction.
• Other administrative tasks, as assigned.

Basic Qualifications:

• Associates degree and 3 or more years of experience with Insurance and/or customer service knowledge

       OR

• High School Diploma or Equivalent and 5 or more years of experience with Insurance and/or customer service knowledge

        AND

• Experience with MS Office
   

Preferred Qualifications:

• Claims Administration and Operations experience
• Broad knowledge of multiple Claims administrative functions and best practices
• Ability to optimize workflows through simplification
• Strong collaboration and communication skills with business partners and peers

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. 

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed hourly rate for this position is $20.00 - $27.50, with short-term incentive bonus eligibility set at 5%. 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033. 
 

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No 
 
Linkedin Recruiter Tag: #LI-MM1 #LI-HYBRID