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Senior Cloud Operations Analyst


Zurich North America is currently hiring a Senior Cloud Operations Analyst professional to work for its team out of our North American Headquarters in Schaumburg, IL where the Analyst will be responsible for improving and maintaining the computing capabilities of the cloud processes.  The Analyst will also be tasked with handling the portfolio of processes migrated and to be migrated to the cloud and should have extensive knowledge of the cloud computing environment.  Analyzing the current platform and creating the proper plans for enhanced cloud processes and spend optimization will be paramount.


Additional responsibilities will include:

  • Reviewing cloud computes frequently

  • Defining plans that optimize spend

  • Track and manage Cloud actual costs vs contracted revenue

  • Understanding business requirements

  • Performing impact analysis and assess technical challenges/feasibility in achieving required business outcome

  • Management of the Cloud Business Operations reporting/dashboards, including data

  • Drive Automation adoption across the Enterprise

  • Gathers metrics and works to ensure workload capacity and performance remains within acceptable parameters

  • Assist in categorizing help desk incident tickets and recommending additional updates or improvements


Basic Qualifications:

  • Bachelors Degree and 6 or more years of experience in the Insurance Operations area

  • High School Diploma or Equivalent and 8 or more years of experience in the Insurance Operations area OR

  • Zurich Certified Insurance Apprentice including an Associate Degree and 6 or more years of experience in the Insurance Operations area

Preferred Qualifications:

  • People management experience

  • Experience with Private / Public Cloud services and technologies

  • Experience with virtual/cloud infrastructure

  • Cloud solutions implementations experience

  • Knowledge of Software as Service (SaaS), Platform as Service (PaaS), Infrastructure as Service (IaaS)

  • Experience with Cloud technologies with focus in Hyper converged platforms, Scale I/O storage technology, VMware, VSphere, VxRack, VxBlock or Vblock technologies, Avamar and data domain data protection

  • Strong verbal and written communication skills

  • Strong consulting and influencing skills

  • Operational understanding of IP-based computer networking within LAN and WAN environments including implementations in a public cloud environment

  • Experience with Agile/Scrum development methodologies

  • Experience with Remedy and Service Now technology

  • Insurance industry experience or knowledge of the insurance industry


Relocation Assistance Available

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (, including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or a negative COVID test result when applicable, to a third-party vendor. These protocols are continuously re-evaluated and the requirements may change at any time.
A future with Zurich. What can go right when you apply at Zurich?


Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE Disability/Veterans 
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 
Location(s): AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Linkedin Recruiter Tag: #LI-DR1 #LI-HYBRID 

Nearest Major Market: Chicago

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