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Leadership Development Program Leader



At Zurich, one of our key areas of focus is preparing our workforce for the future. We recognize that it has never been more important to invest in our people, and this role will be a key component to delivering this strategy. The position is hybrid with an estimated 1 day a week in the in North America Headquarters in Schaumburg, IL.


The Leadership Development Program Leader ensures a best-in-class leadership development experience through the innovative development, delivery, and program management of impactful, scalable learning solutions. This role supports the growth and capability development of Zurich leaders and managers playing an integral role in creating a culture of learning. The Program Leader works closely with talent development colleagues, HR, and the business to positively impact organizational goals.

Key Accountabilities

Essential Job Functions:

  • Experience creating and implementing large-scale leadership development programs for leaders and managers, leveraging appropriate learning technologies and modalities to achieve intended program impact and pre-eminent learner experiences.

  • Partners with talent development, HR, and the business to understand development needs; leverages design thinking and other innovative approaches to determine appropriate learning solutions.  

  • Acts as an administrator for the learning management system: creates learning paths, manages and updates course content and communications, and reports registrations and completions.  

  • Partners with talent development colleagues to curate and customize learning solutions to address individual and key stakeholder needs based on common requests, knowledge, and skill gaps.

  • Serves as cohort leader providing ongoing coaching and feedback support to leader and manager cohorts throughout their learning journey.

  • Administers feedback surveys, facilitates focus groups, conducts data analysis, and makes recommendations based on feedback to continuously improve and measure the impact of the leadership and manager development learning experiences.

  • Partners with talent development colleagues and vendors to create and facilitate learning solution pilots and learning journeys.


Additional Job Functions:

  • Conducts external research to identify new trends and best practices to integrate leading learning innovations and technologies into the talent development programs.

  • Builds cross-functional relationships and works collaboratively as part of large and small teams.

Education and Experience


  • Bachelor’s Degree and 8 or more years of experience in the Learning and Development or Organizational Development or Human Resources area


  • High School Diploma or Equivalent and 10 or more years of experience in the Learning and Development or Organizational Development or Human Resources area


  • Zurich Certified Insurance Apprentice including an Associate Degree and 7 or more years of experience in the Learning and Development or Organizational Development or Human Resources area


  • 8 or more years of experience consulting with business partners or clients, or in project management

  • Experience in learning and development/education, performance consulting or human performance

  • Experience in coaching human resources and business leaders on learning and development initiatives

  • Experience in instructional design including web-based learning

  • Experience with e-Learning systems

  • Experience with vendor management



  • Advanced degree in Learning and Development, Organizational Development, or related field

  • Insurance industry experience

  • Strong project management skills

  • Strong consulting, presentation, and facilitation skills

  • Strong project management skills

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (, including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time.  
A future with Zurich. What can go right when you apply at Zurich?


Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 
Location(s): AM - Schaumburg, AM - Chicago
Remote Working: No
Schedule: Full Time
Linkedin Recruiter Tag: #LI-AW1 #LI-Hybrid 

Nearest Major Market: Chicago

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