Technical Support Engineer

Zurich North America is seeking Technical Support Engineer to join the Information Technology Services group working from the Schaumburg, IL North America HQ. 

Responsibilities:

• Deskside and remote technical support.  
• Ticket management within ServiceNow.  
• PC deployment and setup.  
• Troubleshooting complex IT issues.  
• Collaborating and knowledge sharing with a remote team. 

Basic Requirements:

• Bachelor’s degree and 3 or more years of experience in the Desktop Support area
  OR
• High School Diploma or Equivalent and 5 or more years of experience in the Desktop Support area 

Preferred Qualifications:

• Strong problem-solving analytical skills  
• Able to develop and drive initiatives with minimal oversight or guidance  
• Excellent written and verbal communication and presentation skills  
• Experience in desktop technical support Incident resolution.  
• Experience in tools like ServiceNow, Active Directory  
• Experience in hardware troubleshooting  
• Knowledge Microsoft Config Manager (Previously known as SCCM), Microsoft Intune tools  
• Tech savvy possesses a natural curiosity, problem solving and strong analytical skills.  
• Experience in asset lease deployment coordination  
• Experience in DEX (Digital employee experience) analysis    
• Knowledge of Windows 10/11 
• Experience in tools like Service now, Active Directory
• Experience in hardware troubleshooting
• Knowledge of Microsoft Config Manager (Previously known as SCCM), Microsoft Intune tools
• Knowledge of Windows 10

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. For this position, the salary is $58,800.00 - $96,300.00, plus a short-term incentive bonus of 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No  
 
Linkedin Recruiter Tag: #LI-JR1 #LI-ASSOCIATE #LI-HYBRID