Underwriting Account Service Manager (Level I or II)

Zurich Insurance is currently looking to hire an Underwriting Account Service Manager within our Large Excess Casualty group. We are looking for talented professionals and therefore there is flexibility with the position location – Schaumburg, New York, Dallas, Atlanta, and Philadelphia.

This role will be filled at either the Underwriting Manager (level I or II). The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position.

In this role your responsibilities will include but is not limited to:

• Accountable for ensuring teams meet key operational performance goals
• Assess and evaluate underwriting processes
• Follows up regularly with producers as needed
• Performs customer service and account management responsibilities, as needed
• Participates in key account business relationships in person or teleconference with Underwriters
• Conducts regular performance evaluations
• Builds strong relationships across the business
• Acts as subject matter expert for initiatives aimed at continuous improvement and operational performance

Basic Qualifications:

Underwriting Account Service Manager I:

• Bachelors degree and 4 or more years of experience in the Insurance, Underwriting or Market Facing area
  OR
• Zurich Certified Insurance Apprentice, including Associate Degree and 4 or more years experience in the Insurance, Underwriting or Market Facing area
  OR
• High School Diploma or Equivalent and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
  AND
• Knowledge of the insurance industry and the legal and regulatory environment
• Experience with researching, compiling, analyzing and synthesizing data and metrics
• Experience in the application of change management methodologies and tools
• Experience working in a fast paced environment and ability to prioritize effectively
• Leadership experience
• Microsoft Office experience

OR

Underwriting Account Service Manager II

• Bachelors degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
  OR
• Zurich Certified Insurance Apprentice, including Associate Degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
  OR
• High School Diploma or Equivalent and 8 or more years of experience in the Insurance, Underwriting or Market Facing area
  AND
• Knowledge of the insurance industry and the legal and regulatory environment
• Experience with researching, compiling, analyzing and synthesizing data and metrics
• Experience working in a production and metrics performance environment
• Experience preparing and managing operational budgets
• Microsoft Office experience
• People management experience

Preferred Qualifications:

• Insurance industry knowledge applicable to underwriting rules and procedures
• Experience working in a high-volume environment
• Superior skills in relationship building, active listening with customers and co-workers
• Strong verbal and written communication skills
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Ability to multi-task
• Adaptability and flexibility
• Insurance certifications
• People management experience
• Experience working in a production and metrics performance environment
• Knowledge of operational budgets 

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The combined salary range for this position is $74,300.00 - $161,000.00. The proposed salary range for the Underwriting Account Service Manager I is $74,300.00 - $121,700.00, with short-term incentive bonus eligibility set at 10%. The proposed salary range for the Underwriting Account Service Manager II is $98,300.00 - $161,000.00, with short-term incentive bonus eligibility set at 15%.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Schaumburg, AM - Atlanta, AM - New York, AM - Dallas, AM - Philadelphia
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No  
 
Linkedin Recruiter Tag: #LI-SG1 #LI-ASSOCIATE #LI-HYBRID