Assistant Manager

To provide day-to-day sales and operational support to assigned distribution partners in the travel
insurance business, enhance partner engagement, and ensure high-quality service delivery.

Responsibilities
1 Provide frontline support to assigned partners, handling operational troubleshooting and daily sales
support tasks.
2 Conduct product training sessions and assist in executing promotional campaigns and customer
engagement initiatives.
3 Collect and analyze partner feedback and market insights to help improve product offerings and service.
4 Regularly track partner sales performance and provide timely updates to regional management.
5 Coordinate with internal teams including Operations, Claims, and IT to ensure seamless partner support
and issue resolution.
Customer
1 Provide high-touch support to assigned partners and enhance overall satisfaction.
2 Ensure product knowledge is well transferred to the partner’s front-line team.
3 Deliver services that reflect Zurich's standards and strengthen partner loyalty.
Communication
1 Ensure timely and effective communication with regional managers regarding partner feedback and market
conditions.
2 Support knowledge sharing across internal teams for aligned and responsive partner service.
3 Maintain accurate documentation of partner issues, follow-ups, and training activities.