Claims Senior Supervisor

SUMMARY:

Daily liability claims handling and management

KEY TASKS & ACCOUNTABILITIES

1. Management of Liability Claims: Oversea product liability and local public liability claims handling and management.
2. Ensure Compliance and Effective Management:
   Monitor claims to ensure well progressing, managed efficiently, and comply with all regulatory and Zurich Group requirements.
3. Claims Performance: key performance indicators (KPIs) to measure and improve claims outcomes.
4. Customers Focus: Maintain a strong customer focus by providing necessary claims training and support to customers.
5. Business Support: Participate in and assist with marketing activities alongside Business Development and Underwriting teams.

QUALIFICATIONS/EXPERIENCE

1. Standard education, bachelor’s degree.
2. Insurance, law related major preferred.

TECHNICAL SKILLS & MINDSET

1. Extensive Experience: 5+ years of experience in liability claims handling, with a focus on overseas liability cases.
2. Excellent English Skills: Fluent in both spoken and written English.
3. Strong Communication & Customer Focus: Demonstrates outstanding communication abilities and a customer-oriented approach to work.
4. Resilient: Performs well under pressure and consistently delivers strong results.
5. Mindset: Open, Positive and Growth.