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Senior Claims Adjuster-Property & Engineering


Job Summary

Resolve claims at the highest authority levels on personal or commercial claim assignments reflecting the highest degree of technical complexity, in the most effective, efficient way while delivering a customer-centric claims service. We would be looking for someone with experience in technical and complex claims for Property & Engineering lines with offshore/onshore background.

Job Accountabilities - Key Accountabilities

  • Update claims file by accurately capturing and updating claims data/information in compliance with best practices for personal or commercial claim assignments reflecting the highest degree of technical complexity and exposure.
  • Use judgment to determine liability by gathering and analyzing relevant facts, utilizing applicable law and establishing basic principles of negligence.
  • Use judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage.
  • Ensure a timely resolution to claims by developing case strategy, developing a case evaluation and escalating issues as appropriate.
  • Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims
  • Assess damages by calculating applicable damages or range of damages allowed by law.
  • Negotiate settlement of claim by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits.
  • Ensure customer service by proactively communicating information, responding to inquiries following customer service protocols.
  • Manage litigation by assigning counsel within the approved panel where applicable, establishing litigation plan and budget, coordinating defense lawyer activities, continuously reviewing the potential for settlement with claimant, reviewing litigation expenses and authorizing payments.
  • Manage expenses by working within vendor approved networks and managing scope of work assigned to outside contractors.
  • Depart from approved vendors with manager approval, where in the best interests of the insured.
  • Ensure legal compliance by following state and federal laws and regulations and internal control requirements.

Business Accountabilities

  • Review assigned customer cases, prioritize case load and interpret established policies, applying discretion within authority limits to single and multi-party personal and commercial claims of the highest complexity and exposure to ensure consistency and quality of claims services.
  • Collect, analyze and document complex data in established systems from multiple sources to make informed, authoritative technical/professional decisions and recommendations in order to accurately assess the value of claims and also contribute to the improvement of business performance in the medium and longer term.
  • Diagnose and provide high quality, expert technical advice and solutions that enable a customer to solve complex business and customer problems.
  • Be recognized in the industry as a technical subject matter expert who can provide expert technical guidance and recommendations in order to support the resolution of the most complex customer cases and develop precedents to improve risk assessments and customer service.
  • Complete an in depth diagnosis of customer needs, issues and business drivers and recommend process and system improvement to enhance customer service.
  • Develop, propose and, where appropriate, lead the implementation of technical initiatives to improve processes, develop policies and generate innovation consulting with leaders and executives to improve business effectiveness and support a customer centric claims service.
  • Develop processes and review policies relevant to functional/business specialism in order to ensure they are in line with strategic business objectives.
  • Establish relationships with colleagues across multiple functions to be able to keep them informed of relevant issues based on individual's claims specialism, providing advice to help develop claims policies.


Are you interested in working for a company that values its people and put's its customers and employees at the heart of everything we do? Are you looking for growth opportunities beyond simply a career? Then Zurich could be just the place for you!


Our people are the heart & soul of Zurich. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together! 

Our ambition is to become one of the most responsible and impactful businesses in the world. To get there we hire and develop the best talent available. With Zurich, you can expect to work on challenges that will help you grow and to collaborate with a diverse and inclusive global team. 

People are Zurich’s most important asset. Their varied skills, perspectives and experiences drive innovation. And they reflect the breadth and diversity of our customers, suppliers, communities and investors around the world. We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences. Zurich does not discriminate based on race, ethnicity, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. 



  • Location(s):  SG - Singapore 
  • Remote working:
  • Schedule:
  • Recruiter name: Ahona Adhikary
  • Closing date:

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