Senior Claims Executive

Role Overview

The Senior Claims Executive-Casualty is responsible for managing a portfolio of casualty claims—including work injury compensation and product liability—ensuring timely, fair, and cost-effective resolution. The role emphasizes delivering a customer-focused claims experience while maintaining technical excellence and regulatory compliance.

Key Responsibilities

• Independently manage complex and high-severity casualty claims from initial notification through to final settlement, formulating case strategies and escalating issues to the Claims Manager when necessary.
• Conduct thorough investigations into claims, including policy coverage analysis, liability assessment, and quantum evaluation.
• Maintain accurate and timely claims reserves, and manage associated expenses by coordinating with appointed vendors to ensure appropriate scope of work.
• Provide strategic direction to Defence or Monitoring Counsel throughout litigation, guiding settlement approaches and legal positioning.
• Proactively review outstanding claims to ensure timely progression and resolution.
• Collaborate effectively with insurers, brokers, vendors, and clients to achieve optimal claims outcomes.
• Deliver technical advice and regular claims updates to stakeholders, including trend analysis and recommendations for process improvements.
• Ensure accurate documentation and record-keeping using claims systems such as Merimen.
• Comply with relevant local regulations, including the Singapore Work Injury Compensation Act or its equivalent.
• Assess injury severity and treatment plans for work injury claims, and coordinate with employers on rehabilitation and return-to-work programs.
• Develop tailored claims protocols for specific accounts to enhance efficiency and customer satisfaction.
• Participate in training sessions, workshops, and industry forums to stay abreast of best practices and emerging trends.
• Mentor junior claims staff and provide training on casualty claims handling.
• Identify potential recovery opportunities and fraud risks.
• Build and maintain strong relationships with internal and external stakeholders to ensure alignment and transparency.
• Support the Claims Manager with managerial duties and ad hoc tasks as required.

Preferred Qualifications, Skills & Competencies

• A degree in any discipline is preferred; diploma holders with insurance qualifications (e.g., ACII,ADGIRM, DGIRM) will also be considered.
• Minimum of 3 years’ experience in casualty claims handling, ideally within an insurance company.
• Strong technical knowledge of casualty insurance, including work injury legislation and legal principles.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with strong attention to detail and the ability to work independently.

You are the heart & soul of Zurich! 
 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!