Partner Compensation Supervisor

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

About Travel Guard

This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.

What you’ll be doing:

The Partner Compensation Supervisor is responsible for the accurate and timely execution of the end-to-end partner compensation process, ensuring producers are paid in accordance with contractual agreements. This hands-on role supervises a small team while owning month-end close activities, reviewing processes for accuracy and efficiency, and partnering with Finance and business teams to ensure systems and downstream processes function as efficiently and as intended.

• Supervise and support a small partner compensation team, providing clear guidance, review, and accountability

• Remain hands-on in day-to-day partner compensation activities, stepping in to complete tasks as needed
• Manage the full monthly compensation cycle, including verification, reconciliation, system close, and producer payments
• Review and validate commission, override, and partial premium refund activity using Excel and subledger data
• Reconcile agency receivable and payable balances in partnership with General Ledger and Finance teams
• Maintain and enhance review and approval processes to strengthen accuracy, controls, and audit readiness
• Analyze commission trends, volumes, and variances, escalating issues and coordinating resolution with internal stakeholders
• Manage shared inboxes and respond to internal and external compensation inquiries with professionalism and clarity
• Coordinate with underwriting, licensing, IT, and Finance partners to ensure compensation set-up aligns with agreements
• Coordinate subledger system testing with IT, including validating outputs and downstream impacts
• Manage and track IT requests related to compensation processes and system enhancements
• Support internal audits, year-end activities, and annual 1099 reporting

What skills and experience you’ll bring on this journey:

• Prior experience supervising or leading others in a finance, accounting, or operations environment
• Strong hands-on experience with compensation, commissions, receivables/payables, or reconciliations
• Advanced Excel skills (e.g., pivots, filters, XLOOKUPs, cross-referencing workbooks, data validation)
• Comfort working with large data sets extracted from subledger or financial systems
• High attention to detail with a strong sense of ownership and accountability
• Ability to thrive in cyclical, deadline-driven environments (month-end, year-end, audits)
• Professional, clear, and concise communication skills for internal and external stakeholders
• Associate’s degree in a related field and 5+ years of relevant experience

Why you’ll love working with us!

We value optimism, caring, togetherness, results-orientation, and forward-thinking.  

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey. 

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home. 

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme. 

Investing in your health and your future. We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.  

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has

taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

Appy today and let’s go to great places together!

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