Policy Support Specialist

Let’s grow together!

Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans. 

As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.  

Travel Guard is looking for a detail oriented and organized professional to join our team in Stevens Point, WI. In this role, you’ll handle a variety of post-sale policy service requests, including policy modifications and cancellations, and a variety of work tasks as assigned, —all while ensuring alignment with policy terms and conditions.  You’ll play a key role in delivering a seamless customer experience by efficiently processing requests and managing multiple priorities in a fast-paced, production-driven environment. Success in this role requires strong attention to detail, effective multitasking, and a positive, team-oriented mindset.

If you're organized, adaptable, and thrive in a collaborative environment, we’d love to hear from you!

What’s the job?

•     You’ll complete a wide variety of departmental tasks such as policy modifications, premium refunds, decline processing.

•     You’ll review policy terms and make requested adjustments in accordance with those terms.

•     You’ll multi-task to complete assigned tasks and assist with customer requests.

•     You’ll meet department production goals while completing tasks.

What are we looking for?

•     You’ll have a proficiency in Microsoft Office programs.

•     You’ll be a team player with a positive attitude.

•     You’ll have the ability to multi-task and manage a multitude of tasks daily.

•     You’ll possess problem solving, critical thinking, and decision-making skills.

•     You’ll have the ability to work a Monday-Friday schedule in addition to month close schedule/extra hours to maintain service levels.

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 2900 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits (everyone starts with 19 days) along with volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health and your future. We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let’s go great places together!