eProduction Solutions Support Specialist

Let's grow together!

Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans. 

As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.  

Travel Guard is seeking a detail-oriented and driven eProduction Solutions Support Specialist to join our team in Stevens Point, Wisconsin. In this role, you will play a key role in supporting external Travel Advisors and internal sales teams by providing technical assistance, training, and guidance on our suite of travel insurance platforms. You’ll ensure our users have a seamless experience with our technology, enabling them to confidently sell and manage travel insurance products. 

If you thrive in a fast-paced environment, excel at multitasking, and bring a high level of integrity to everything you do, we’d love to hear from you!

What's the job?

• You'll Deliver technical support for Travel Guard websites and applications, including: Advisor Connect, FNOL Claims Portal and Travel Assist.
• You'll Troubleshoot issues and provide timely, effective solutions. 
• You'll Conduct training sessions and product demonstrations for users. 
• You'll Maintain an occupancy rate of 80% or higher. 
• You'll Manage user access within Liberty systems.
• You'll Test new Travel Guard products and report potential issues with front-end technology. 

What are we looking for?

• You'll High School Diploma or equivalent.
• You'll Have a Minimum 2 years in a customer service or technical support role. 
• You'll Have Strong problem-solving abilities.
• You'll Have Proficiency in Microsoft Office Suite (Outlook, Word Excel). 
• You'll Have Strong verbal and written communication. 

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 2600 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around.  Our hybrid approach ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits (everyone starts with 19 days) along with volunteering leave and a comprehensive paid parental leave scheme.

Investing in your health and your future. We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. 

Apply today and let’s go great places together!