Claims Customer Service Specialist

Claims Customer Service Specialist to Zurich Nordic

If you are interested to work in an international environment with global reach, we might have an opportunity just for you. If you are a customer centric, agile and engaging person that is curious, eager to learn and want to proceed a career within claims, then we are happy to receive your application!

Claims Customer Service Specialist

Zurich is one of the most specialized insurance companies within non-life insurance for local and international business in the Nordic market. Our Nordic Claims department works with a wide range of claims within different Lines of Business for Customers in Nordic as well as in the rest of the world. We are now looking for an outgoing and positive person to join our Claims department as a Claims Customer Service Specialist.

As a Claims Customer Service Specialist, you will work in close cooperation with Claims handlers, Brokers/Customers and the International Claims Network to ensure customer service excellence and timely delivery. You will work with several lines of business and act as the first line support for our brokers and customers. You will handle first notification of loss (incl. registration) and you will support with managing claims produced by other Zurich countries and gathering information for claims review meetings. Support the development and update of our customer specific claims handling protocols to ensure that we understand and fulfill the needs and expectations of our customers. You will also work across a number of different initiatives and project as per business requirements.

Qualification

• Precious Claims or Insurance experience
• Previous experience working in an international environment is an advantage
• High digital matureness with good excel skills or interest
• Experience with data analysis or process automation is highly valued
• Solid verbal and written communication skills in both Swedish and English

Skills & Competencies:

• Proven ability to deliver excellent customer service
• Strong relationship-building skills with both internal and external stakeholders at all levels
• Skilled at managing multiple priorities and adapting to change
• Eagerness and ability to learn and develop continuously
• Proactive in identifying and implementing process improvements
• Capable of interpreting and communicating data insights effectively to support business decisions

As a person, you like to take on responsibility and recognize the benefit of providing excellent customer service. You are accurate in your work, and you have good MS Office skills. You have a problem-solving mind-set, are eager to resolve challenging tasks and are communicative and show multitasking capabilities. You like to independently as well as in collaboration with others.

Please refer your questions to Caroline Renström, Head of Customer & Digital and +46 70 629 30 95, caroline.renstroem@zurich.com or Carl-Arvid Nilsson, Nordic Talent Acquisition Specialist. +46 76 720 33 50, carlarvid.nilsson@zurich.com

The selection process will run continuously. We encourage you to submit your application as soon as possible.

Who we are

Zurich Nordic is the local arm of Zurich Insurance Group, one of the world’s leading insurance companies with over 63 000 employees. Zurich has been operating in the Nordic market for 150 years with offices in Stockholm, Oslo, Copenhagen and Helsinki, where we also serve the Baltic market.

Zurich Nordic is a leading provider of commercial insurance solutions, as well as a wide range of risk management products and services, for businesses in the large corporate and middle market segment. We support companies with local and global presence, in more than 200 countries and territories.

Reflecting its purpose to ‘create a brighter future together,’ Zurich aspires to be one of the most responsible and impactful businesses in the world. Its core values Optimism, Caring, Reliability, Togetherness, Forward-Thinking and Results Orientation guides its employees and informs every action they take. With Zurich, you can expect to work on challenges that will help you grow and to collaborate with a diverse and inclusive global team.

#LI-HYBRID