Customer Communications Executive - Fixed Term Contract

Working hours: This role is available on a part-time, job-share and full-time basis

Fixed term contract: 7 months

Location:  Swindon or Fareham – flexible hybrid working options

Closing Date for application:  Friday 4th July 2025

At Zurich, we provide a range of personal, business, public sector and charity insurance products, but we’re more than just an insurer.

We believe in creating a brighter future for our customers, partners, people and the planet by providing products and services that have a positive impact on peoples’ lives. We want to be one of the most responsible businesses in the world.

In Customer Communications, we’re on a mission to inform and engage our customers so they can make informed decisions that lead to the right outcomes for them. We work hard to make sure our customers get the information they need in a way they can easily understand. All the while, making sure each communication aligns with regulations and the Zurich brand.

The Opportunity

We are looking for a dynamic and enthusiastic individual to join our knowledgeable and creative team. This role requires a track record in creating direct-to-customer communications within a regulated environment. You’ll be articulate and customer focused, with great writing and creative skills with an eagerness to learn more.

You’ll work in collaboration within the team and wider Marketing and business stakeholders to deliver innovative communications solutions to enhance our customers’ experience. You’ll be adept at interpreting regulations in an engaging way and be prepared to challenge and bring new ideas, so our customer communications are constantly improved.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

• Develop innovative and compelling communications and campaigns that engage and inform customers and align with regulations and brand.
• Collaborate with various teams to develop and promote communications.
• Use research and insight to inform and measure the effectiveness of communications and campaigns.
• Present and share ideas effectively with stakeholders at all levels.
• Ensure all communications meet business, regulatory, legal, and compliance standards.
• Maintain and enhance robust processes and support controls.
• Understand and interpret regulatory papers, influencing and communicating their impact on communications.

What are we looking for?

• A team player and collaborator
• Articulate, rigorous, and confident
• Resilient, proactive, professional, optimistic, and empathetic
• Delivery-focused

You likely have

• Experience in a similar role
• The ability to cope in a fast-moving environment
• Excellent written and verbal communication and influencing skills
• Commercial acumen
• Collaboration and facilitation skills

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.