IT Supplier Manager

Working hours: This role is available on a part-time, job-share or full-time basis.

Salary: Competitive salary and benefits package

Location: Swindon, Whiteley (Fareham) or London, hybrid working

Closing date for applications: 16th January 2026

The opportunity: 

You’ll be joining the IT Procurement and Supply Chain Management team in the fast-paced UK Operations. You will lead and monitor the relationship, ongoing performance and contractual commitments of our IT Suppliers. Adding value through your existing experience gained within an IT environment to contribute to the development of reporting, contracts, policies, and procedures, and alignment to regulatory requirements in ensuring the delivery of business-aligned services. 

You’ll manage some of our Strategic Tier-1 IT suppliers and contracts, brokering relationships that will require a holistic view, across multiple projects, and multiple contracts both locally and globally. You will lead on contract change and negotiations and take a more focused view of our relationship with a supplier, looking specifically at requirements and details needed for particular engagements. 

You’ll be constantly and consistently looking at mitigating risk, cost management and driving value from our Outsourced arrangements, as well as stakeholder management - your chance to really demonstrate your passion for customer focus and continuous improvement. 

We need someone who is organised, proactive and comfortable developing and maintaining a range of internal relationships across all areas of the business, including senior and executive management, external relationships with outsourced partners and business-to-business relationships with suppliers. 

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.  
 

What will you be doing? 

• Effectively build and maintain relationships with suppliers and key stakeholders. 

• Monitor and drive compliance of the suppliers with obligations within the agreement and alignment to Regulatory requirements. 

• Monitor the delivery of the suppliers against the appropriate level of commitment in the agreement. 

• Manage and initiate Service Improvement initiatives to track and address failures against contractual commitments, ensuring remediation plans exist. 

• Act as a contract advisor and support/lead on contract negotiations, change management, new IT contracting or termination and supplier onboarding. 

• Act as an escalation point for contractual queries or disputes. 

• Propose amendments to the contract as necessary to meet the organisation's evolving business needs. 

• Work with UK Operations and the wider Zurich organisation to deliver business-aligned services. 

• Communicate with stakeholders to set expectations and manage perceptions about sourced services and the sourcing strategy. 

What are we looking for?

Communicate Chances are you have a broad range of experience gained in a Service Management environment, in something like procurement or contract management, maybe a high level of commercial acumen and delivery focus? You may have worked within a regulated environment and understand the intricacies of managing suppliers and contracts within the guidelines and frameworks laid out.  BUT what really matters is that you are highly motivated with a drive and ability to succeed at any given task. You’re at the stage of your Zurich career where you’re resilient and positive so if things don’t always go to plan, it won’t phase you!  

An absolute devil for the detail, you can clearly brief others and balance priorities in a fluid, fast-paced environment.  You know how to work to smash incredibly tight deadlines and apply sharp attention to process, detail and quality. Last but definitely not least, you’re a real team player that can flex your approach and know instinctively how to get the very best out of everyone! 

It’ll come with great autonomy. But you won’t be alone. We have a great team within Procurement and Supply Chain Management who you’ll be able to draw on for support. 

Your skills and experience:  

• Relevant professional IT qualifications (ITIL). 

• IT background essential. 

• Experience in managing 3rd party suppliers and contracts in a regulated environment is desirable. 

• Effective problem solver, ability to quickly assess technical escalations. 

• Strong and effective Meeting Management skills are essential. 

• High level of communication influencing and negotiation skills, coupled with an ability to build relationships at all levels of the organisation both internally and externally. 

• High level of commercial knowledge with sound business acumen. 

• Good interpersonal and networking skills, and highly articulate team player. 

• Strong delivery focus with an ability to help others get on board quickly with changing priorities. 

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.