Programme Outcomes Lead

Working hours: This role is available on a part-time, job-share or full-time basis.

Salary: Attractive salary and benefits package

Location: England, predominately remote.
 

Closing date for applications: 19th December 2025

The opportunity: 

We are seeking an experienced Programme Outcomes Lead with a strong background in Insurance and Financial Services. This role is pivotal in ensuring that all programme and project requests undergo rigorous analysis to confirm they are viable, strategically aligned, and capable of delivering measurable business benefits. 

You will lead the concept evaluation process, applying structured assessments such as ROI modelling, cost-benefit analysis, prioritisation frameworks, and resource capacity reviews. Working closely with stakeholders across the business, you will validate proposals, challenge assumptions, and provide evidence-based recommendations that optimise delivery and maximise value. 

Your ability to engage, influence, and communicate complex analysis clearly to a wide range of stakeholders will be central to your success, ensuring decisions are informed, transparent, and aligned with organisational strategy. 

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing? 

• Lead rigorous analysis of all programme and project requests to validate viability, strategic fit, and value before initiation. 
• Perform stakeholder impact and engagement analysis to ensure commitment and readiness across MFUs.
• Validate strategic alignment to ensure initiatives support organisational objectives and priorities.
• Evaluate financial justification and ROI, including cost-benefit analysis, payback period, and value delivery modelling.
• Prioritise initiatives through application of structured criteria to rank initiatives based on business need, risk, and resource constraints.
• Promote the use of existing assets and suppliers to optimise cost and efficiency.
• Lead and manage benefits realisation planning and reporting, including developing and maintaining robust benefit tracking frameworks and KPIs.
• Deliver actionable reports and insights to senior leadership for decision-making, including identifying and proactively addressing risks and opportunities.
• Embed a culture of outcome-focused delivery within teams, coaching and mentoring colleagues on best practice. 

What are we looking for?

• Strong understanding of benefits management and realisation strategies. 

• Expertise in tracking, analysing, and reporting on business outcomes and KPIs. 

• Skilled in requirements gathering, process mapping, and translating business needs into actionable plans. 

• Ability to operate within multi-supplier and cross-functional teams. 

• Excellent analytical, communication, and influencing skills. 

• Proven experience in aligning activities to strategic objectives. 

• Leadership and teamwork skills, including coaching others. 

• Ability to drive and support organisational change, especially digital transformation. 

• Integrity, sound judgement, and a collaborative approach. 

Desirable Skills and Experience

• Proven ability to manage and track benefits valued up to £10m, including defining benefit profiles and monitoring realisation. 
• Significant experience in programme or outcomes management, ideally within Insurance or Financial Services, with a strong focus on analytical evaluation and decision support. 

• Advanced business case development skills, including cost-benefit analysis, ROI modelling, and scenario planning to support robust decision-making. 

• Expertise in requirements gathering, stakeholder analysis, and process mapping to ensure initiatives are well-defined and strategically aligned. Prince2 Practitioner / MSP or equivalent qualification (preferred), with practical application of governance and assurance frameworks. 

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.   #LI-REMOTE