AVP, Claims Analytics

The Opportunity

What you will do

• Lead and evolve Zurich Canada’s Claims Analytics strategy, roadmap, and operating model. 
• Build and lead a high-performing team focused on claims insights, reporting, fraud analytics, customer experience analytics, and advanced analytics. 
• Partner with Claims leadership to identify opportunities to improve claims outcomes, operational efficiency, expense performance, and customer experience. 
• Develop executive dashboards, KPIs, and reporting that provide actionable insights into claims performance, leakage, expenses, fraud, and customer outcomes. 
• Drive claims leakage detection and reduction by identifying trends, anomalies, overpayments, and recovery opportunities. 
• Lead fraud analytics initiatives, including emerging fraud pattern identification, indicator optimization, and collaboration with claims and fraud teams. 
• Advance predictive analytics capabilities, including forecasting, workload planning, severity analysis, and other high-value claims use cases. 
• Champion a single source of truth for claims data, metrics, and reporting through strong data governance and stewardship practices. 
• Partner with data, technology, and business teams to improve access to trusted claims data and modern analytics platforms. 
• Translate complex analytical findings into clear business stories, recommendations, and executive presentations. 
• Drive adoption of analytics and AI-enabled capabilities while ensuring appropriate governance, controls, and responsible use practices. 
• Develop strong relationships across the organization and serve as a trusted advisor to Claims and senior leadership teams. 

Job Qualifications – What you bring to the table

Required: 

• Bachelor’s Degree and 8+ years of experience in analytics, business intelligence, data science, or a related field. 
• 5+ years of leadership experience managing analytics, reporting, or data teams. 
• Experience partnering with senior business leaders to influence strategy and business decisions. 
• Strong experience delivering analytics solutions, dashboards, reporting frameworks, and performance measurement programs. 

Preferred: 

• Insurance or claims analytics experience. 
• Experience with Power BI, SQL, Python, Databricks, or similar analytics platforms. 
• Experience in claims operations, fraud analytics, customer experience analytics, or predictive modeling is an asset 
• Strong stakeholder management and executive communication skills. 
• Experience building and scaling analytics teams and operating models. 
• Knowledge of AI, machine learning, and modern data-driven decision support capabilities. 
• Ability to translate complex analytics into simple, actionable business insights. 

At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. The salary range for this position is $140,000 -  $170,000. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications. As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate’s skills and experience.

Our Culture

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact. 
• We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion. 
• We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities. 
• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award. 

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 900 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.