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Business Analyst


Long Description

Job Summary

Working under general supervision to identify gaps between business objectives and systems scope by interviewing business owners, conducting research and drawing on own knowledge of applicable business systems and industry requirements in order to propose and develop approved system enhancements. The role also guides and advises less experienced Business Systems Analysts.

Job Qualifications

• Bachelors Degree in Business Administration or Computer Science or Engineering and 5 or more years of experience in the Information Technology area

• High School Diploma or Equivalent and 7 or more years of experience in the Information Technology area

• Process reengineering, e.g. LEAN/Six Sigma, Continuous improvement methodologies
• Process modeling tools
• Business Systems Integration

• Experience in intermediate complex enterprise projects
• Able to identify and consider business implications of the application of technology to the current business environment
• General knowledge of financial services industry including knowledge of insurance business processes and processing
• Must possess in-depth, strong problem solving analytical skills
• Strong written and verbal communication skills needed; ability to tailor approach based upon audience and message
• Hands on experience with change management tools/methodologies
• Proficient in using computer based tools

Job Accountabilities

Key Accountabilities:
• Coordinate and lead activities with business owners to gather detailed requirements through interviews, documentation and facilitated working sessions for approved projects and enhancements.

• Monitor business decisions and manage requirements documentation and communication.

• Organize and manage multiple assignments with competing priorities and deadlines, while adhering to departmental guidelines and expectations.

• Evaluate project impact through consultation with the business, regulatory, Information Technology management, development, quality assurance, validation, and training teams.

• Lead analysis of requirements to determine the systems’ potential and define impact on other business units and systems.

• Support the development team in completion of impact assessments and validation of effort estimates.

• Create process models based on business requirements in order to determine the completeness of the information and process components.

• Utilize Unified Modeling Language tools in creating Use Cases, Class and Sequence Diagrams based on the product design documentation.

• Support system configuration and integration testing including the functionality, performance and fit to ensure original requirements are met.
Add. Job Functions:

Business Accountabilities

• Indirectly supervise a team of specialists allocating work, contributing to employee selection and providing coaching and guidance as necessary throughout business as usual and project work.

• Develop simple business cases for defined projects in own area of IT expertise, to determine potential benefits, clarify the rationale for investment and support the planning process.

• Prepare draft manuals based on the accepted changes to IT policies and procedures, to ensure they are up-to-date and reflect the new policies, and that internal partners and external suppliers are in line with SLAs (service level agreements), risk and compliance.

• Look externally to research primary data sources, select relevant information, continually evaluate key themes in technology make recommendations to inform product development in own area of IT.

• Provide specialist advice to address specific technical queries from internal clients and design/develop and deliver appropriate solutions, in line with Zurich´s policies and processes and regulatory requirements.

• Contribute to the delivery of assigned IT projects in own area of expertise for specific lines of business, collaborating with IT colleagues from across the wider function to agree an approach for project / program management.

• Act within a number of complex processes and procedures and use in-depth knowledge to solve internal customer issues or escalate appropriately to manager, internal partners or external vendors.

• Record and report core metrics, and ensure internal partners and vendors meet defined policies / SLAs (service level agreements) on information management.

• Work with colleagues across the IT function to ensure plans are aligned to functional DR&BC plans and policy.


Collaborate Together
Develop & Grow
Puts Customers First
Fuel Innovation
Technical Competency 1
Technical Competency 2
Motivational fit
Provide Clear Direction
Make it Happen

Please note:  Role is a One (1) year contract based in Toronto with a Zurich owned company, "World Travel Protection.”


  • Experience with system integration and/or web development projects
  • Experience with Agile projects
  • Able to identify and consider business implications of the application of technology to the current business environment
  • Experience with various technologies (.net, Mulesoft, SQL, data mapping, JSON/XML, GraphQL)
  • Strong analytical and planning skills
  • Experience with insurance, specifically travel an asset

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