Business Systems Analyst

The Opportunity

Are you looking for a caring, collaborative, values‑driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at one of the world’s most impactful global insurance providers? Look no further than Zurich Canada.

We are seeking a Business Systems Analyst (BSA) with strong expertise in data analysis and working with data lake & warehouse teams. 

In this role, you will be working with Microsoft Azure Databricks and data engineering / analytics workflows supporting Commercial and Personal Insurance. The ideal candidate will be proficient in SQL and bring a minimum of 3 years of hands‑on experience working with insurance data in Azure data platforms, with Automobile insurance exposure considered a significant asset.
Experience with Python, and Guidewire PolicyCenter and / or ClaimCenter is highly desirable, as this role will bridge data flows, business processes, and downstream analytics environments.

This is a pivotal role in analyzing business requirements and translating them into effective data‑driven solutions with a focus on quality, performance, and regulatory alignment.

This is a unique opportunity to deepen your expertise in the insurance data ecosystem while working in a supportive environment where your voice matters. This posting is for a new vacancy.

Zurich Canada uses artificial‑intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. AI is not the sole basis for shortlisting or hiring decisions; all decisions are made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in‑person presence, which may include office time or market‑facing engagements.

What you will do

• Analyze, document, and translate business requirements into data and analytics specifications with a focus on Azure Databricks, Delta Lake, and related Azure data services.
• Support data integration, transformation, and quality processes that enable underwriting, claims, pricing, and operational analytics across Commercial and Personal Insurance.
• Work closely with business stakeholders to understand underwriting and claims workflows, particularly within Automobile insurance, informing requirements and data design.
• Collaborate with engineering teams to design, optimize, and validate data pipelines originating from sources such as Guidewire PolicyCenter and Guidewire ClaimCenter.
• Leverage strong problem‑solving skills to troubleshoot data issues, identify root causes, and recommend improvements spanning both business processes and technical data flows.
• Partner with cross‑functional teams (data engineering, product owners, actuaries, underwriting, claims, etc.) to ensure solutions align with business needs, regulatory requirements, and best practices.
• Contribute to continuous improvement initiatives aimed at enhancing data quality, lineage, observability, and platform efficiency.

Job Qualifications - What you bring to the table

Required:

• Minimum 3 years of hands‑on experience working with Azure Databricks in an insurance data environment (Commercial or Personal).
• Strong data‑oriented analysis skills, including expertise with data profiling, data modeling, SQL, and root‑cause analysis.
• Experience working with Automobile insurance data structures, workflows, or regulatory reporting (asset but strongly preferred).
• Experience integrating or analyzing data generated by Guidewire PolicyCenter and/or Guidewire ClaimCenter.

Preferred:

• Strong ability to translate business processes and requirements into technical designs that enable data transformation and analytics.
• Proven problem‑solving abilities with a structured, analytical approach and the ability to work independently or collaboratively.
• Excellent communication skills with the ability to work across both technical and business teams.

At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. The salary range for this position is 70,000 - 105,000. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications. As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate’s skills and experience.

Our Culture

•    At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome. 
 
•    We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.  
 
•    We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package. 
 
•    We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that. 
 
•    We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.  
 
•    We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.  
 
•    We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources. 
 
•    We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.    

 
Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.  

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 650 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.