HR and Talent Operations Specialist (Bilingual)

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition to thrive at one of the world’s leading global insurance providers? Look no further than Zurich Canada. 

Zurich Canada is seeking an HR and Talent Operations Specialist (Bilingual French) to support both HR Operations and Talent Acquisition by helping ensure key HR processes and hiring activities run smoothly and efficiently across the team. 

In this role, you will help coordinate HR workflows, support operational processes, and contribute to the execution of both HR initiatives and hiring activities. Working closely with Talent Acquisition, HR Operations, HR Business Partners, and other internal stakeholders, you will play an important role in enabling consistent processes and delivering a high-quality experience for candidates, employees, and the business. 

If you are highly organized, bilingual in English and French, and energized by improving processes, leveraging technology, and delivering excellent service, we would love to hear from you. 

This opportunity is for an existing vacancy and follows Zurich Canada’s hybrid work model, requiring three days per week of in-person presence. 

Zurich Canada uses artificial intelligence-enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection, and all hiring decisions are reviewed by qualified hiring professionals. 

What you will do:

HR Operations Coordination 

• Coordinate and support the execution of key HR processes, initiatives, and governance activities across the HR function 
• Support HR projects and operational priorities to help ensure smooth execution of programs and day-to-day team activities 
• Manage HR operational requests, administrative workflows, and escalations to support timely and consistent service delivery 
• Act as an operational connector between Talent Acquisition and the broader HR team to facilitate coordination and collaboration 

Hiring Operations:

• Support the end-to-end offer-to-hire lifecycle to ensure a smooth, timely, and high-quality experience for candidates and hiring teams 
• Coordinate interviews, complex panel scheduling, and onboarding logistics across regions 
• Maintain and improve Talent Acquisition workflows to increase efficiency, consistency, and service quality 
• Support the optimization and administration of Talent Acquisition systems, including ATS and CRM tools 
• Ensure candidate communications and touchpoints reflect a professional and consistent employer brand 
• Support hiring events, onboarding initiatives, and talent-related activities 

Data / Process Excellence: 

• Identify opportunities to improve processes, introduce automation, and enhance operational effectiveness 
• Build and maintain standard operating procedures, templates, process documentation, and communication material. 
• Maintain data accuracy and integrity across HR systems and reporting 
• Support dashboards, reporting, and operational insights that inform decisions and improve effectiveness 
• Track service levels and operational metrics and identify opportunities for continuous improvement

What you bring to the table:

Required: 

• Bachelor’s degree and 3 or more years of experience in Talent Acquisition operations, HR operations, recruitment coordination, or a related HR support function 
• Bilingual in English and French, with strong verbal and written communication skills in both languages 
• Experience coordinating multiple HR and talent-related processes and stakeholders in a fast-paced environment 
• Experience working with HR and/or Talent Acquisition systems such as ATS, CRM, HRIS,  or related platforms 
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities with accuracy and follow-through 
• Strong communication and collaboration skills, with the ability to build effective working relationships across teams 
• Strong problem-solving and process improvement skills 
• Demonstrated ability to handle sensitive information with professionalism and confidentiality 
• Strong analytical skills, including the ability to work with data, reporting, and process metrics 
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word 
• Exposure to automation tools, reporting dashboards, or AI-enabled workflow enhancements 

Preferred: 

• Experience supporting onboarding processes, hiring logistics, and candidate communications 
• Experience building process documentation, templates, SOPs, or workflow improvements 
• Experience supporting cross-functional HR initiatives or projects 
• Experience in a large, matrixed, or enterprise environment 
• Insurance or financial services industry experience is an asset 

At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. The salary range for this position is $57,000 to $70,000. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications. As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate’s skills and experience. 

Our Culture

•    At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
•    We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
•    We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
•    We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
•    We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
•    We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.
•    We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
•    We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 650 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.