Internal Controls Specialist

Let’s grow together!

Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travellers every year, making sure we are there every step of their journey.

Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2900 employees with teams in North America, Europe, Latin America and Asia Pacific.

Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.

What is the opportunity?

We’re seeking experienced Internal Controls specialists for an 18-month contract to support the rollout and integration of Zurich Cover-More’s Internal Control Integrated Framework (ICIF) across new Regional Units and entities. In this role, you’ll help establish strong, well-designed controls in partnership with finance teams and the first line of defense, ensuring processes are clearly documented, tested, and aligned with Zurich Group standards while reflecting local business and regulatory needs.

Working closely with the central Internal Controls team, you’ll help design and implement sustainable frameworks that integrate local requirements, legacy Travel Guard processes, and group-level controls. You’ll collaborate across the first and second lines of defense and multiple business units, translating complex control concepts into practical solutions, fostering consistency across the Zurich Cover-More network, and driving meaningful change in a dynamic, fast-paced environment.

What will you be doing?

• You’ll partner with finance and first line teams to understand local processes, assess existing controls, and design regionally tailored ICIF and ICFR controls aligned with Zurich Group standards.
• You’ll document and embed clear, well-structured processes and controls that balance group frameworks with local business and regulatory needs.
• You’ll conduct walkthroughs, testing, and effectiveness reviews to identify gaps, support remediation, and contribute to ICFR and ICIF readiness.
• You’ll provide training, education, and communication to help teams understand and adopt internal control practices in day-to-day operations.
• You’ll collaborate closely with the central Internal Controls team and key stakeholders across Finance, Risk, Compliance, IT, and Operations to ensure consistent implementation and alignment.
• You’ll monitor progress, track milestones, and prepare updates or materials for governance forums and leadership reviews.

What are we looking for?

• Availability to work an 18-month fix-term contract.
• You’ll hold a Bachelor’s degree with 5-8 years’ experience in internal controls, risk, or audit within a regulated or global insurance/financial services organization.
• You’ll have proven expertise in designing and implementing internal control frameworks (e.g., COSO, SOX, ICFR, ICIT).
• You’ll have experience conducting process walkthroughs, documentation, control design, and testing
• You’ll demonstrate strong stakeholder engagement skills and experience partnering with senior management.
• You’ll possess excellent analytical, problem-solving, and documentation skills, with the ability to simplify complex concepts.
• You’ll bring a proactive, collaborative approach and the ability to thrive in a dynamic, fast-paced environment.
• You’ll have advanced Microsoft Office skills (Excel, PowerPoint, Word), and be comfortable navigating GRC tools.
• You’ll hold a professional certification such as CPA, CIA, or CISA, and bring prior experience from a Big Four or global financial services environment (preferred).

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 2900 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travelers, at every step of their journey.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits (everyone starts with 20 days) along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health and your future. We offer a competitive health plan, EAP programs and access to health and well-being activities along with employer matching pension contributions to help you plan for your future.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. 

Apply today and let’s go great places together!

The salary range for this role is CAD $71,600 - $117,300. This is the range Zurich Cover-More in good faith believes is the range of possible compensation for this role at the time of the posting. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.